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bobbygedd
02-27-2004, 02:22 PM
i'm finding that alot of guys here(in my area) will not take on a new client unless the client signs for an entire maint package. what i mean by this is, they must sign up for spring and fall cleanups, fert program, and weekly mowing, or....the company won't take thier business. me personally, though i like to have all of that, i will take on a mowing only client. how bout you?

noiseyvoyzey
02-27-2004, 02:26 PM
I think that is pretty dumb to not take the client because they dont want you to do a cleanup, i have clients that i mow only, and i also have a few that i only take care of the cleanups. If they are paying i will take what i can get out of them. i even do short term mowing while people are on vacation.

DLCS
02-27-2004, 02:27 PM
I'd love to have full maintanance on all my accounts. But the bottom line is alot of people here just want the mowing. So, if they want just mowing thats fine with me, if i don't do it someone else will.

Doster's L & L
02-27-2004, 02:45 PM
i'll generally work with the customer. If they want only spraying, i'll do that. Since i'm not established for this kind of service yet, so i have to do what i can to get my clientele base built up. Some guys here have a reputation for providing top notch service and are established, and they are pretty much maxed out on what they can do, so they can afford to choose whose lawn they want to do or don't want to do. Plus, they can also use this system for leverage. If joe customer knows green lawn is an awesome company and they tell him that they don't have a deal if he doesn't sign for the leaf removal. Joe customer will ask himself if $xxx is gonna keep him from using green lawn as his lawn care specialist. Chances are, he'll go ahead and sign up for leaf removal and green lawn made that extra money.

lawnman_scott
02-27-2004, 03:20 PM
I dont do pest control or fertilization, and leaf cleanups here are not bad. So mine are either just mowing, or mowing and taking care of hedges, beds and palm trees. I do either. Most commercial want it all, and residential are about 50-50. I would prefer to just mow, its easy and the best money. Especially with my new mower. I have talked to some guys that say they wont do a lawn if its not nice, and beleive me, we have some weedy crappy lawns down here. My policy is if they pay me what I want, then i will do it.

twins_lawn_care
02-27-2004, 03:30 PM
I wouldn't turn any away that don't want a full package. I look at it asmy job to get them signed up with one kind of service, show my quality work, and then consistently sell them on additional services. If you are maxed out, then I guess that would be a luxury to only accept full maintenance bids.

sildoc
02-27-2004, 03:41 PM
Would you turn down a 50 dollar bill laying on the ground? I sure as heck wouldn't so i will take what I can get that makes a nice profit.

Lux Lawn
02-27-2004, 03:45 PM
We have several customers that will do their own clean-ups they want to be outside in the spring and do a little bit themselves.It does not bother me at all.

ronwarren
02-27-2004, 03:50 PM
I have not won the lottery yet, so I take every dollar I can get. If its only mowing , no sweat. most clients add more on when they are satisfied with your work

mdb landscaping
02-27-2004, 04:01 PM
you may think its dumb to not take on a client that doesnt have the full package, but think about it. if you have a full roster of clients on your hands and more people calling everyday, why would you want to keep the mow and go's as opposed to taking on a client that wants every service performed? if you analyze it, theres no since in wasting your time on mow and go's when you can take on a client who wants the full boat. im sure some guys out there are starting out and still need more work, but one day when you have work coming out of your ears, you need to analyze and dump the cheap little people that just want mowing and nothing else.

olderthandirt
02-27-2004, 04:07 PM
Originally posted by mdb landscaping
you may think its dumb to not take on a client that doesnt have the full package, but think about it. if you have a full roster of clients on your hands and more people calling everyday, why would you want to keep the mow and go's as opposed to taking on a client that wants every service performed? if you analyze it, theres no since in wasting your time on mow and go's when you can take on a client who wants the full boat. im sure some guys out there are starting out and still need more work, but one day when you have work coming out of your ears, you need to analyze and dump the cheap little people that just want mowing and nothing else.

Why would you not just want to expand your business to accomadate the new customers request?;)

Mac

topher924
02-27-2004, 04:09 PM
I TAKE WHAT I CAN GET

bastalker
02-27-2004, 04:20 PM
As long as a customer is willing to pay me what I want, and I have the time, I will do whatever they want done....

I really hate turning down money!!!

1MajorTom
02-27-2004, 04:21 PM
We like full service. But we will take mow and go too, because eventually these mow and go's will want another service done at some time. Then usually once they get another service done, they keep asking for more.
We won't pass by any mow and go's that are easy, quick, and the terrain isn't difficult.

impactlandscaping
02-27-2004, 04:54 PM
We only mow for mixed contracts.We don't mow anyone who is not a seasonal contract signer for maint. services.Too many mow and go guys around here to offer mowing only.We maximize our full profit potential on existing clients for full spectrum services, rather than worrying about price shoppers, landlords, and the like.

bobbygedd
02-27-2004, 04:58 PM
well today i signed yet another client. his story: he had a great service for years, this year he didn't want to go with the full service, he felt the fert program was a waste of money, and considered doing the cleanups himself. so his lawn company dumped him, cus he wouldn't sign on for everything. that opens the door for me. the company he had, i know of thier work, top notch, big operation. by the time i left his house, he was signed up for weekly mowing, spring and fall cleanups, and a "limited fert program", at a very nice fee. by limited i mean, we agreed on a crabgrass control, a broadleaf, and 2 fert apps. so, he did in fact sign for full service, the only thing he did was discontinue maybe 2 fert apps and a grub treatment. i don't get why the other guy dumped him, without trying to work something out.

jajwrigh
02-27-2004, 04:58 PM
Like many of the other smaller LCOs I will take the work I can get. This year I have been really pushing service agreements because I can't stand hunting people down who owe me money!!

promower
02-27-2004, 05:03 PM
Hey if you keep picking up the customers the other company dumps this will work out good for you.

NCSULandscaper
02-27-2004, 05:06 PM
Full service is nice, and i try to push it but if the customer does not want it, i will work with them to fit their needs. Sounds like the ones who wont take on a customer because they dont want one service, they do not need the money to begin with. I will not tell someone to go look elsewhere because you do not want a cleanup. Thats just stupid.

rodfather
02-27-2004, 05:41 PM
What the hell is wrong with just "mowing" customers? I have just mowing customers, just fert customers, just clean-up customers, just plowing customers. Yes, I am like you bobby and like the full package clients too, but I am NOT going to turn away "just" customers.

But what I will NOT do is mow fertilized lawns that TG/CL services (or anyone else for that matter including the owner). Why? The reason being I'm not in charge of and/or monitor and control the growth of the turf area.

As for just a "mowing" account. I got a commercial account a couple of years (just as an example of mowing only) ago 5 minutes from my shop who wanted mowing only. "No problem", I said. Total property size is 5 acres I think. Take away big parking area, building, long driveway, it's now around 2.5 to 3 grass area. I can do the entire place by myself with one of my Toros and 1 trimmer total in 60 to 65 minutes max.

Price? $175 each cut and their check is there within 3 days of monthly invoicing. Mow only? No problemo senor...

dfor
02-27-2004, 05:47 PM
If someone only wants mowing, that is fine with me. If they ask for extras, I'll fit the work into my schedule.

bobbygedd
02-27-2004, 06:20 PM
rodman, i agree tottally. i'll take just mowing anytime. i was well prepared to sell him just mowing, but got the extras by doing something simple, LISTENING TO HIS NEEDS/CONCERNS. now i got bassically a full service deal, minus a couple ferts and a grub treatment. fine by me, one less property i have to wear my spacesuit on in hot humid june

Zach76
02-27-2004, 06:48 PM
Hook me up with the "just mowing" customers. I've got no problem with that, cuz I feel pretty good about my abilities to sell the extras down the road. A foot in the door is better than a door in the face in my opinion.

specialtylc
02-27-2004, 07:15 PM
I wont do one time services at all, such as spring / fall cleans. mowing,thatching , etc.But we only have about a dozen res. clients. We do commercial complexes, apartment complexes etc. These customers all want full service contracts. Our wal-mart client even requires us to provide parking lot sweeping,sidewalk power washing and snowplowing.

KCLandscape
02-27-2004, 07:46 PM
Mowing is just that, a foot in the door and onto the property that allows you to evaluate and suggest improvements.

Turfdude
02-27-2004, 08:35 PM
Bobby,
Our basic "Grounds Mtc. Contract" includes spring clean-up, weekly l.m. and "fall clean-up" as well as rates for leaf removal in the fall for regular visits. We also have a "Lawn Care Contract" w/ 3 upgrades for pre-grub, fungicide if fungus noticed by applicator or mowing crew and post grub if damaged noticed. We also quote for pruning, mulching and gutter cleaning. I have become a lot more selective in that if we are going for a single stop, I push for full service of all aforementioned. I don't want to have mowing only because if we get the real long dry spells here and lawns aren't growing, I don't want to be faced w/ laying staff off or cutting their hours in the summer. Ialso try to work at least 42-45 weeks out of the year (not counting snow work). A couple of years ago, I worked straight through the winter. I guess it all depends on how you're set up, company size, geographic location, etc...

Doogiegh
02-27-2004, 08:43 PM
Ok so you have 30 customers. If you have all 30 to do cleanups on, I think it's impossible to keep up with once the fall hits because cleanups take at LEAST 3 times longer then a mow, and you have less daylight as soon as last week of October hits.

I myself enjoy doing many customers on a mow basis during the summer and then doing only a fraction of them for fall or spring cleanups.. Good luck Bobby

Runner
02-27-2004, 08:49 PM
We'll do anything, as well. Sort of a la carte. I'm with Rodfather on this though, we have a stern policy that we do NOT mow anything that anyone else fertilizes.

mdb landscaping
02-28-2004, 08:45 AM
you also have to take into account, everybody on this site has a differently sized company. for instance, we have two mowing crews, a walk/patio and water feature crew, and installation and pruning crew, and a mulchblowing crew. we are able to pass up. we want full contracts that include sidewalk edging, pruning 2-3 times a year, mulch and other things to help keep our install crew busy if need be. nobody benefits by just haveing a mow and go, when we can replace them with a customer who will pay the full boat. everyone on this site is headed in a different direction, and are going after types of work. i think turning down mow and goes is a preferance, and everybody sees it differently.

Andyinchville
02-28-2004, 11:51 AM
I'll do what the customer wants provided it is profitable and I have the time / manpower available.....I prefer just to mow but can / will do other services as well or as needed.