View Full Version : Do you have customers you have never met?

02-27-2004, 08:22 PM
Sorry for the duplicate post...I somehow submitted this twice

02-27-2004, 08:24 PM
I have met or talked to all of my customers at least once. I try to make it a priority to see most of them a couple of times a year though. I think it just lets them know that I care and also helps when they are "underbid" by someone else not to let me go.

little green guy
02-27-2004, 08:27 PM
I have a bunch I've never met, I also have some I know very well, I even have some of the real good customers phone # memorized.

02-27-2004, 08:29 PM
I had one guy that i mowed for 2 years and never met him before. We always did business on the phone. I just me him for the first time a few weeks ago.

02-27-2004, 09:02 PM
had a client that i did for 3 yrs straight, never met her. full service customer, never complained, paid on time and a bit on the high side. had to drop her, too far to travel. still don't know whaT she looks like.

02-27-2004, 09:06 PM
I dont meet many of my customers, people are so busy now a days, most business is done over the phone.

02-27-2004, 09:10 PM
I have some I have been doing for years and have never met. I try now to meet all new customers.

02-27-2004, 09:16 PM
phone all the way. probably 65% of my contracts I never met with or still have never met. several are over 2 years.
I do try to make it a point if they are haveing a hard time deciding or sound hesitant to go over and meet them.

02-27-2004, 09:28 PM
I have had, and still do have, customers that I have never met. I've had people call from out of state, looking for maintenance services on property they own here, as gifts to family members or help them out, etc. I've even had clients that live right here in town that I have never met. One of my latest client additions came via email and right off the bat she wrote that she was busy and would prefer to not meet but just to handle everything via phone, mail and email. I've since met her husband, but not her.

02-27-2004, 10:08 PM
I have two customers that I have never met. They are never home

02-27-2004, 10:31 PM
I mow a yard whose owner is a pilot for Fed-EX, never met him, its been three years now. I have talked to him though. He pays, therefore he I catogorize him as a decent fellow.

02-27-2004, 10:36 PM
same as most of you, do most of my business over the phone, if they pay, then they are a good customer.

02-27-2004, 10:52 PM
I have never met most of my install customers. Most here are absentee home owners. They build these monster 8-12 bedroom houses as rental homes. Most jobs are bid and billed via e-mail. My maintenance accounts are all handled through property managers so I have not met many of them either.

02-28-2004, 12:18 AM
I've had some customers that I've never met and some customers that I've only seen one time in the few years that I've been servicing their properties. I guess we have conflicting schedules. post #3500

02-28-2004, 12:25 AM
I mow a gentleman's yard that lives out of state. Never had a complaint and always pays on time.

02-28-2004, 12:26 AM
I have had customers in the past I have never met. Usually one time things like installs, an fall cleanups.

I know all of my residential accounts, an try an talk to them as much as I can...

02-28-2004, 01:19 AM
i have customers i wish i didn't have to meet and hear the same stories over and over again..*L*

02-28-2004, 02:58 AM
I have one. He was a referral from his next door neighbor. We have never even spoken on the phone!! We HAVE e-mailed, but usually I cut and a couple days later, I get a check in the mail! He works nights I think. I have met his mom, who was visiting once.

02-28-2004, 03:35 AM
Although I try to meet most of my customers in person, that doesn't always work out. They're usually at work when I drop off the estimate. And the rest just gets done via phone, fax, mail, etc. I have personally met 80-90% of our customers. But there are several who we've been working for for up to 5 years and still never met. Some of them, I wonder if they even exist. They never return my phone calls. They're never home. I just get paid and we keep showing up.

03-01-2004, 04:31 PM
I mow for an elderly Chinese man. He doesn't speak a word of English, his son set the account up. I didn't think anyone was there at first until I noticed he has little eye holes cut in the drapes. He stands back there and watches me work. When I'm in the back he sometimes cuts a bouquet of flowers and sticks them in the truck. He grows some very nice dahlias and datura.

Lux Lawn
03-01-2004, 05:31 PM
Yes I have a few as long as they pay on time they can be some of the best customers to have.

03-01-2004, 05:46 PM
I have probably 6 or 7 mowing customers to this day (starting our 10th year full time) that we have never met. I probably have 2 or 3 times that for plowing that I've never met too.

03-01-2004, 07:19 PM
Are you kidding me, Those are my favorite customers. I wish I had more of them. I hate mowing after 5PM thats when you run in to most of the customers and they want to gab all night. I dont get paid to talk. But then again you never know when the discussion could lead to some landscaping work.

03-01-2004, 08:00 PM
I make it a priority to make sure i meet and ask my clients about my work at least once a month. It goes a very long way in customer satisfaction, and when it comes time to get paid for the clean-ups i am not surprised when i see an extra 20 bucks here 30 bucks there. Talking face to face with your clients, even about the smallest things in life, will go a long way.

03-08-2004, 08:36 PM
what does it matt

03-08-2004, 08:38 PM
oops, sorry about that

03-08-2004, 09:31 PM
we do some cabin mowing, we never see some of them, as long as their ckecks are good, I'll keep mowing.