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View Full Version : Kudos to WRIGHT MANUFACTURING!!!


Likestomow
03-23-2004, 09:29 PM
A year ago I bought two spindles for my Wright Sentar after breaking one of the originals. I put one of the new ones on to fix the one I broke, and now, one year later, that spindle failed big time. The bearings literally fell out and the thing stopped my belt.

So I went back to my shop and put the second spindle on and got going again. Then I thought Iíd call David McDowell in service at Wright Mfg. and tell him what happened. David told me that last year they had a problem with some of their spindles which caused them to fail prematurely. He asked for my address and offered to send me two new spindles at no charge.

I think this is an amazing way to do business. Everyone there seems to put the customer first and helps out every way they can. Iíve called David different times when Iíve had breakdowns and he has walked me through repairs over the phone and even called back to check on me.

You will never go wrong if you buy a machine from WRIGHT MANUFACTURING.

troblandscape
03-23-2004, 09:40 PM
Why are you giving them a candy bar?

rookiemower
03-23-2004, 09:57 PM
thats why wright has loyal customers and future ones as well (AKA me)

Shady Brook
03-24-2004, 01:51 AM
I think it is great you are happy with their customer service, but I also agree that with troblandscape in that it was the right thing for them to do. I have been on a sentar that had the spindle failure. The dealer told me that they most of them would fail, and the factory was well aware of it. To me.....Fix em before they fail if you know there is a problem! How about a recall. Maybe they could be fixed before you broke down in the field with a couple workers wasting time while you are down running back to the shop, or running short handed while they get the part in.

To me time and no having down time are so valuable. To survive int his business you have to hustle, and downtime can kill your profits. I would be mad as a hornet if I could have had the dealer install the upgraded parts on a Saturday when I was all caught up, but instead I was left with a time bomb that was all most a lock to fail on me in the field.

I think a recall would have been the right thing to do, but that is must me.

Jay

lawn and stump
03-24-2004, 08:08 AM
I was also helped by David McDowell when I had a spindle problem. it seems a batch of spindles were found to be defective and the problem was caught quickly but a some were used.
He also was very helpfull and called me back to check up.
I have just bought my third Sentar! Wright is a great Company.

mowdini
03-24-2004, 08:43 AM
Why the candy bar? ALL manufacturer's have some problems with their equipment--repeat ALL!!! But not ALL manufacturer's respond to those problems the way Wright does. They are a top of the line company. Why no recall? Fact is that Wright did issue a recall on their Sentar mowers. They bought them back from the distributors across the country, refurbished them and then sold them as used, rebuilt mowers on EBAY. In fact I'll give them a box of candy bars for the way they handle themselves.

Itsgottobegreen
03-31-2004, 05:30 PM
I live 15 miles from the factory. I cracked the frame on my machine. (which i bought from the factory as a demo so no warrenty) Well i brought it in and they welded the frame right back up. I wouldn't buy from anybody else. I want 2 new super sentars next year. I have seen some really neat protypes that they didn't used. I was one of the 1st people (outside of employees) to demo a Velky mower. Their new plant in fredick is 30 times better than their old one down in montgomery county.

Leisure Lawn
03-31-2004, 08:18 PM
Most manufacturers take care of their known problems.

I have 2 Great Dane Super Surfers that had some issues and the company fixed them and even extended my warranty and extra year!

Now that is a great company to work with!

Planet Landscaping
03-31-2004, 09:12 PM
Gotta, Where did your frame crack?

Roger
03-31-2004, 09:25 PM
Hmmmm, what am I missing here? Faulty spindles, broken frames ... this thread is not about kudos to Wright, but rather about bad product and measures to handle problems!

If they knew they had bad spindles, why did they wait for your failures to take action. Sure, they replaced them at no charge (except the time you took from working -- big $$$), but their failure to make recall is a bad practice. Sorry -- I cannot support the idea of "kudos to Wright."

I bought a BullRider last season, about April. The frame was not shaped right, so it would not bolt flush to the frame of the w/b. When I called TrimmerTrap to ask, "...yea, we had a bunch of them go out the door that were not right ..." This was followed by a laugh. I was furious and told him so. I wrote the president of TrimmerTrap telling him the story. I never heard from the man.

Their solution to my original call, "... send it back and we will straighten it out for you." Why is it my problem? Why do I need to find packaging to hold the tow bar and ship it back? They knew they had a problem. They knew they went out the door. If they don't know the s/n of those in trouble, then they have much greater problems than a misshapen frame. Why didn't they track it down and get new ones to replace?

I'm sure Wright knew exactly the machines in the field with bad spindles. Why didn't they take pro-active measures to be sure the problem wasn't handled properly?

These incidents (yours and mne) mean that quality control is way down on the list of prorities!

draftlawncare
03-31-2004, 09:54 PM
Likestomow how does the sentar handle compared to a ztr like toro or the laser z seems like you could get thrown off. is it hard on your back with nothing to lean back on thinking about buying a demo how long is the mower ? also whats it like on hills running sidesways not up and down does not seem like there is much to hold onto thanks JD

Itsgottobegreen
04-01-2004, 02:33 AM
Jammer its was one of the 1st ones built. Its also has bigger pumps and motors in it too. But on the upper structure. Soon as they looked at the serial number they knew what it was. The upper structure was redesgined. My newer one has a different up structure. The deck has a small crack, so i called them about it. They said just send some pictures and will see if you need a new deck free of charge or repair of the crack for free.

Roger When those batch of bad spindels when out they were in the middle of moving from the old factory to the new one. So they didn't have a clue of what was what. They don't send anything out the door not working 100%. Wright is the only company who completely builds the machine. The fill them up with gas and run them around the factory to test everything and adjust it. Most other companies put part of it together and the dealer finshes it.

Draft the Sentar has something kinda of like an air ride type of seat. Its like riding a motorcycle while cutting the grass. The sentar is the only mid mount ZTR with bail ablity. Plus the engine has the lowest height of any mower. So the center of gravity is better than the stander. It will do almost 60 degree hills (i am not going to try anything over 45 degrees) Plus you always know whats behind you, because you are on the back, not the engine. Its mid mount mower, but it works like a front mount. A mid mount you can't see both ends of the deck, a front mount you can because its in front of you not under you. I have demo and ran them for other people. They smoke anything out there. The new super sentar has the biggest pumps in the industry. No one else has a them.

Shady Brook
04-01-2004, 08:51 AM
NO Z is going to stick to a 60 degree hill.

This quote is from a post from the Hustler rep. concerning the ATZ dessigned for hill mowing.


"The new ATZô (all-terrain Z-rider) September
The ATZ is a Super Z designed for slope handling. Higher-torque wheel motors, longer frame, wheel weights, and a 2-post certified ROPS with 4-post roll cage. The ATZ will raise the bar for slope handling for z-riders. The owner's manual will state 25 degrees vs the typical 15 degrees for other z-riders. In fact, the ATZ can back up a 30 degree slope!"

X-mow
06-07-2004, 10:51 PM
Originally posted by Likestomow
A year ago I bought two spindles for my Wright Sentar after breaking one of the originals. I put one of the new ones on to fix the one I broke, and now, one year later, that spindle failed big time. The bearings literally fell out and the thing stopped my belt.

So I went back to my shop and put the second spindle on and got going again. Then I thought Iíd call David McDowell in service at Wright Mfg. and tell him what happened. David told me that last year they had a problem with some of their spindles which caused them to fail prematurely. He asked for my address and offered to send me two new spindles at no charge.

I think this is an amazing way to do business. Everyone there seems to put the customer first and helps out every way they can. Iíve called David different times when Iíve had breakdowns and he has walked me through repairs over the phone and even called back to check on me.

You will never go wrong if you buy a machine from WRIGHT MANUFACTURING.

Likestomow what's that David McDowell guys number. We just bought a Sentar in feb 2004 it has less than 200 hours on it and 2 out of three of the spindles have broken within a week of eachother. They must not have fixed the problem or somethin.
I've NEVER seen a spindle break before. 2 in 1 week is crazy