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View Full Version : 82,000 SQFT problem


Rossislawn
03-27-2004, 10:31 AM
I went to do an estimate the other day for 2 acres. The owner and I walked around the property checking out the turf figuring out what needs to be done. I told him $400 for the first app, wich is broadleaf and crabgrass prevention with fert. Then we dicussed aeration and seeding later on. The price with that at first was 1600 and he said that was to much.I lowered the price to an even 1000 and he still sayed no. He said to just do the first app and we would talk after that. I did the app a week later and left the bill on the door. He called that night complaining that he thought the app included seed to. He won't pay me the four I settled for 250 and am never going to do buisness with him again.:cry: :cry: :cry: :cry: The reason I settled for a little more than my product cost was because his gal is a friend of my wifes. Lesson to be learned don't deaal with friend's or family.Do your families for free

DUSTYCEDAR
03-27-2004, 10:35 AM
that why i make them sign on a detailed contract

Rossislawn
03-27-2004, 10:36 AM
He also said his wife was watching and it only took 2 hours. I told him it would hav only taken 1 hour if I did'nt walk around and spot spray all the hinbit chick and crabgrass.Witch was no charge.

Rossislawn
03-27-2004, 10:38 AM
Dusty, that's where I messed up.Another lesson learned

DUSTYCEDAR
03-27-2004, 10:43 AM
at least it was a cheep 1:)

James Cormier
03-27-2004, 12:23 PM
communication and written estimates is where this failed. If you gave a written estimate with price, what that includes and you made sure the customer understands ( that the communication part ) then you properly wouldn't have had any problems

Pecker
03-27-2004, 03:48 PM
I think your first mistake was coming off your price, especially as much as you did. I don't do much sparying or anything, but every customer who I have come down on price for has burned me.

Rossislawn
03-27-2004, 06:12 PM
I know I should'nt have lowered the price but he is a friend of my wife's and he really was confussed.He was drunk when I gave him the estimate.From now on everyone must sign a contract
Also I think 400 is a great price on 2 acres.I mean what the#$%@

Runner
03-27-2004, 11:58 PM
You need to TELL him that was the cost of your product. Not only that, but the time, fuel, and effort you have in going to get the product, storing it, and handling it. It doesn't MATTER how long it took you to put it down! What if you had a Perma-green? It would've taken you even less! Does that mean that since you invested 5 grand into a machine, that you should've made less? This guy TOOK you, and he knows it. There is no way you can tell me, drunk or not, that if you spoke to him about the price not once, ($400 for the app), not twice, ($1600 for everything), not three times (down to $1000.), but on the FOURTH time around, when he said "Just do the first app and we would talk after that."
The guy knew what he was doing.......you were soft, and he detected it right off the bat. He'll take your money if you let him....personally,... it wouldn't HAPPEN with me! I don't care WHO's boyfriend or whatever he is!!!!!!!!!!!! I give respect where respect is due! You need to TALK to these people about your costs!

Grass Groomer
03-28-2004, 12:25 AM
Ithink some of you need to realize that all of us do not have the luxury of being dogmatic with our pricing sometimes you have to leave a little room for negotiating. maybe you should have bid it even higher then when he brought you down he could feel as if he won even though you are where you wanted to be in the first place and if he dosent talk you down then that covers the ones that do more power to you

burnandreturn
03-28-2004, 12:38 AM
Neighbors, family and friends pay double, because it's going to get difficult. I don't do any family accounts. I do, do some friends but I tell them up front business is business and the only way I will negotiate is up!

Turf Medic
03-28-2004, 01:07 PM
Originally posted by Rossislawn
I know I should'nt have lowered the price but he is a friend of my wife's and he really was confussed.He was drunk when I gave him the estimate.From now on everyone must sign a contract
Also I think 400 is a great price on 2 acres.I mean what the#$%@

IMO the first mistake was doing an estimate with someone that was drunk at the time, no amount of explaining is going to help him understand your pricing when he sobers up. I really don't understand why people feel a need to explain pricing in the first place. The answer is I'm in business to support my family not for my health, this is my price, call around get other estimates, and let me know if you want us to do the job, end of story.

Do you make the fertilizer dealer explain his pricing structure or do you ask for the best deal possible based on your volume and move on if it doesn't fit your needs?

TSM
03-28-2004, 01:32 PM
yep, i agree, talking to someone who is drunk...no thanks.

We have all, most likely, at on time or another, heard the comment of it only took you a few minutes and you are charging so much $$.

My answer is always...it only takes a few minutes, but the product I applied will be hard at work for you for the next 6-8 weeks (or even the next 12 weeks, depending on product applied) In your case, the customer feels $400 for 2 hours is extreme. Tell him $400 for 8 weeks of product working hard for him, he might see the picture more clearly (well, not this guy, if he was drunk he cant see anything clearly)

1stclasslawns
03-28-2004, 03:14 PM
It dosnt matter how long it takes! I had a woman tellme she thought $85.00 was too high to spray 5000 ft of fescue comming thruogh bremuda. I sprayed it with corsair 35.00 per ounce!! And 15 min to do the work I ask her how long it would take her to do it? She said hour or better. Different equipment.

It dosnt matter how much or if they are a friend or what your price is your price. STICK TO IT!!!!!!!!! If you have a friend that sell gas you have to pay the right price, for a car, Why bow down to this dope! If he cant par the agreed on price you are the idiot for dropping it. He shafted you man, he knew all along it wasnt including seed.

Yes I give friends and family a break, BUT if I tell them a price it is the price.

Jim

jeff_0
03-31-2004, 12:12 AM
damn $250.. if you put down fer which is about $1.50 per k and diminion with is about $1.56 per k. you might of made $50 after you take out for you gas to get there and to you next job... i just seen broadleaf also. man if you added confront.. you really gave a app away... I don't do contracts unless it's commercial.. but in this case you should of added some round up free of charge.