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View Full Version : when they come crawling back....


bobbygedd
08-15-2004, 09:36 AM
have a client i'm going to see. we serviced them 3 yrs ago, and they cancelled. not because of work quality, but cus we were inconsistant. that other job had my hands tied and i just couldn't make it every week. well, they called back. they said they been through a few services since losing us, the property went to hell, are very unhappy, and would i please take them back. here's the thing. i always read here that when this happens you should jack up the price. i think the motivation behind this practice is revenge. personally i charged a very high price back then, and am very happy to re sign them at the same price. the only increases will be the initial labor involved in getting the place back in shape ex: heavy trimming, weeding, etc. other than that i will bow my head, thank them for having us back, and provide a good service at the same prices i used to. my fees were "premium" back then, and 3 yrs later i can still do it at those rates. how many of you would take advantage and raise the rates?

lawnjockey51
08-15-2004, 09:42 AM
Bobby, you said that the reason that they stopped using your service was due to your own inconsistancy, I'd just give them the same price and show them that you have become more reliable for about six months ... then jack'em up.

grass_cuttin_fool
08-15-2004, 09:58 AM
I would raise the rates some and take them back, should be easy with gas prices and inflation

odin
08-15-2004, 10:15 AM
dunno but were i could from most people dont rehire somebody unreliable in the past ...could be different in new jersey though

HOOLIE
08-15-2004, 10:16 AM
I'd keep them at the same price... but let them know you will embarrass them on LawnSite if they cancel again...

lawnguyland
08-15-2004, 10:19 AM
I think an alien killed bobby and took over his lawnsite account

EastProLawn
08-15-2004, 10:36 AM
Raise the price a bit as it is technically a "new" account and will require some more attention then before....IMO anyway.

Simplyhere
08-15-2004, 10:47 AM
You're a softie Bob...but I'd do the same - since it's obvious you recognize you're WERE inconsistent back then.

Turf Medic
08-15-2004, 10:51 AM
I would thank them for allowing you a second chance to prove that you are now more reliable. I would then bid the property just like a new customer, without regard to the past. No need to jack them up unless your current bidding process dictates it.

ofishil
08-15-2004, 10:57 AM
I would say something like "We can come back here but its gonna cost you" Then hold out the palm of your hand like your waiting for a tip.

Seriously if you are comfortable with the price i say keep that price.

rodfather
08-15-2004, 11:27 AM
Keep your rate for the duration of the mowing season (charge what you have to for the extra work to get the place back into what it should look like)...and then bump it up next year IMO if needed.

just my .02 bg

tiedeman
08-15-2004, 11:29 AM
I would raise the price on them

ken50
08-15-2004, 11:49 AM
If you can truly do the job at the same rate as three years ago and make the money you need to make, I would charge them extra for your first visits to get it back in shape, then go back to your previous price.

NickN
08-15-2004, 12:00 PM
If I were you,I'd do it for free.You're probably making enough money on that day anyway,since your schedule is so full.
On the negative side,it's going to take time away from your family and you'll have to run your equipment harder if your wife has something to do that day.Wouldn't want them kids to have to stay with a stranger would ya?

1MajorTom
08-15-2004, 12:03 PM
You're absolutely right Nick.
I mean we all know time doesn't equal money.

bobbygedd
08-15-2004, 12:08 PM
actually, i'm losing money right now, and so are you.

bobbygedd
08-15-2004, 12:09 PM
and you, jodi, i know for a fact you didn't work yesterday. how much did you lose?

1MajorTom
08-15-2004, 12:11 PM
How do you know this Bob, I'm just curious.

bobbygedd
08-15-2004, 12:14 PM
we both know how i know, so let's not advertise it. my point is, between yesterday and today, you must have lost a fortune. does that automatically get deducted from your bank account, or do you have to mail a check someplace to cover this "loss"?

1MajorTom
08-15-2004, 12:21 PM
This thought of "time does equal money" really bothers you huh, cause you keep trying harder and harder to prove your point, it's not working though. I made money yesterday, remember, you gave me a check.

bobbygedd
08-15-2004, 12:23 PM
yes, and i was quite dissapionted.

1MajorTom
08-15-2004, 12:26 PM
ha ha funny, but that's what I said.

Precision
08-15-2004, 12:31 PM
Question is, when will the bank notifiy you that the check bounced? Then you really will have lost money. To the tune of $35.

Norm Al
08-15-2004, 02:05 PM
bobby this is by far the best thread that you have ever started!

bobbygedd
08-15-2004, 04:21 PM
NORM, PLEASE EXPLAIN

burnandreturn
08-15-2004, 07:00 PM
Be happy they called you back and bid it according to current prices. No revenge no punishment, just business.