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View Full Version : Cardboard sign - - - Don't cut the grass


1MajorTom
10-08-2004, 03:56 PM
You pull up to a weekly account, they get cut every week, and never complain, and they have been customers for 4 years. You find a stake in the lawn with a cardboard sign attached. It says, "Do Not Cut The Grass." You knock at the door, and they say, "oh we tried to call you all last evening, but we kept getting a busy signal. We just had something applied for chinch bugs, please come back next week."
You know this to be true about the phone, because you found the phone at 1:00am beeping with a low battery, it must have been taken off the hook somehow... So what do you do?
Do you
A. Say, "Sure Mrs. Smith, no problem"
B. Say, "Sorry, but you're out of luck, we came here and it's getting cut, too bad you couldn't get ahold of us.
C. Say nothing and just bill her at the end of the month for the cut anyways.
D. Punish her for the next 4 weeks by not showing up.

Not looking for advice, just starting conversation.....

MMLawn
10-08-2004, 04:01 PM
E. Tell her okay but that you will still have to bill for the cut because you were there and the reason is out of your control and that even had they called last evening and got through that it was not within 24 hours and that they had control over which day the lawn was treated knowing which day you cut....(all nicely stated if possible).

twins_lawn_care
10-08-2004, 04:05 PM
A, given all that was stated.

Lawn-Scapes
10-08-2004, 04:06 PM
A. Say, "Sure Mrs. Smith, no problem"

upsondown
10-08-2004, 04:09 PM
"A"...............after all it was your fault that your phone was off the hook - not hers.

jt5019
10-08-2004, 04:12 PM
I would say no problem and be happy i may finish my days work a little earlier.But when you go there next week if you have to double cut it, charge extra.

upsondown
10-08-2004, 04:12 PM
and............ your started this by saying you have had them for 4 years and they never complain...................I'm assuming this is the first time something like this has happened??? If I have a non complaining 4 year customer and this were to happen - I would not give it a second thought - I'd stick with "A" and apologize about the phone problem and thank them. Me thinks - if ye bill 'em - ya just might get either a cancellation or a pita in the future.

Lawn-Scapes
10-08-2004, 04:14 PM
""Not looking for advice, just starting conversation.....""

I'm sorry Jodi... I didn't read the above until now. What do you want to talk about? Are you trying to make a point? They did try to contact you and your phone was not working... but I think the night before is not enough notice.

MMLawn
10-08-2004, 04:26 PM
F) Run over the sign as you are cutting... :cool2:

jbell113
10-08-2004, 04:26 PM
""Not looking for advice, just starting conversation.....""

I'm sorry Jodi... I didn't read the above until now. What do you want to talk about? Are you trying to make a point? They did try to contact you and your phone was not working... but I think the night before is not enough notice.


That is plenty of notice .Your running a lawn service not a doctors office.

Wayne Landscaping
10-08-2004, 04:30 PM
I think youve gotta be nuts to say anything about billing her for a lawn not being cut, or mowing it when its being treated for bugs. SHE CALLED YOU, it was your fault that the phone was dead. Besides, shes been your customer for 4 years. She is right @ every angle. Say your soory that you were being irresponsible in not having acess to you and you will see her next week. :angry:

1MajorTom
10-08-2004, 04:34 PM
Wayne,
You sound angry. :laugh:
I never even said what we did.

We did "A", "seeya next week"
My point being this, if you are running a business (any business), you need to be somewhat flexible. You have to walk a fine line, you can't be too flexible, or you get walked all over, but you can't be too rigid either. This lady is a great customer, so we acted accordingly. Just thought it was funny to see a homemade sign in the yard telling us not to cut.

Remsen1
10-08-2004, 04:35 PM
A) + charge extra for double cutting next week.

grass_cuttin_fool
10-08-2004, 04:36 PM
I would have to vote ''A'' also

1MajorTom
10-08-2004, 04:36 PM
Remsen,
I highly doubt it will be necessary to charge for double cutting. The grass is really slowing down in PA, at least it is for us here. The cold nights and cold mornings aren't making the grass grow much at all.

odin
10-08-2004, 04:40 PM
As a sensitive new age kind of guy<a href='http://www.smileycentral.com/?partner=ZSzeb008' target='_blank'><img src='http://smileys.smileycentral.com/cat/23/im/hsp.gif' border=0></a> ..im sensitive to my good custormer's resonable request's....Id do A ... then charge double to make up for the skipped week.....but done all so sensitively

rodfather
10-08-2004, 04:47 PM
I would elect A, turn to the help and go, "What's a barber say? Next!"

Travis Followell
10-08-2004, 05:32 PM
A sounds like the best answer to me.

Mikes Lawn Landscape
10-08-2004, 05:44 PM
I would do the opposite of what ever Bobby says to do ! :rolleyes:

dcondon
10-08-2004, 06:35 PM
A, given all that was stated.

diddo what you said!!!!

green with envy
10-08-2004, 06:47 PM
I would tell her to hav a nice day and then I Would apolagize to her for not being reachable.
A no brainer in my opinion.

Mike

all ferris
10-08-2004, 06:51 PM
It's their yard and their the boss so if they say not to cut I don't cut. However, if any extra work needs to be done the following week due to the skip, they will be billed accordingly.

lqmustang
10-08-2004, 09:06 PM
Just putting in another plug for option 'A'. :waving:

redoak77
10-08-2004, 09:15 PM
I think a good way would be A, but next week you say u have to charge double and double cu t the lawn

thill
10-08-2004, 10:00 PM
F) Run over the sign as you are cutting... :cool2:

I gotta go with A too, but MMlawn..... that was pretty good. LMAOF

Tom

lawnman_scott
10-08-2004, 10:08 PM
I would do A, then go out and buy a modern cordless phone that will hang up automatically if inactive.

olderthandirt
10-08-2004, 10:10 PM
E- Charge the phone, since your just making conversation :D

Mac

Precision
10-08-2004, 10:20 PM
on monthly contract. So it doesn't matter about payment. "A" is the answer for me.

Pita customer, then it might be a little different, but maybe not. After all my technical difficulties are not their problem

chefdrp
10-08-2004, 10:21 PM
E. Give them a surcharge. J/K. I would do A.

Envy Lawn Service
10-09-2004, 02:02 AM
Sort of a combination of A & C. Except I do not 'bill' my customers. I would not have to worry about the money for the cut because my costomers pre-pay. So it would already be paid for.... so I would specifically say...
"No problem Mrs. Smith. See ya next week."

Dwan
10-09-2004, 02:18 AM
Should not have even had to ask that question. and as for charging for more work next, no way!

Soupy
10-09-2004, 02:55 AM
G) Get voice mail, and make sure you have an extra phone so you can access the voice mail.

After receiving the voice mail the next morning, I would call and let them know you received their message and let them know you look forward to seeing them next week. No extra charge for this particular customer.

Big M LawnnSnow
10-09-2004, 05:41 AM
I agree with JT,
After 4 years and no complaints or problems I'd say it's ok Mrs Smith.
After all they did try to call even though it was only the night before.
And it was your phone that was not working.
If you do have to double cut then you can decide if you want to charge them more at that time.

mkroher
10-09-2004, 06:54 AM
Option A. Keep a mental note that you've lost a cut, and just charge her extra when doing leaves this year or something. $5 here, $10 here... it adds up.

Runner
10-10-2004, 12:53 AM
I would've asked them when it was applied. And, what was it, liquid or granular? Then, I would've proceeded to educate them on the facts. An insectide application for chinchbugs (probably Talstar[Bifenthrin] or Astro [Permethrin]) has NOTHING to do with the cutting of the grass. There is no effect. If it's granular, it stays just as is. If it was liquid, and hadn't been watered in yet, then as long as the clippings stay on the grass, they are fine. As a matter of fact, when properly applied, only a fraction stays on the clippings...the majority should hit the soil surface.

Mico Landscaping design
10-10-2004, 08:24 AM
i give the A.. only cuz there was a sign in the yard.. at least they did that.. u could have gotten the equipment down started then she comes out and say's i dont want u mowing... thats my 2 sense :drinkup:

HOMER
10-10-2004, 09:07 AM
I'd a beat her over the head with her raggedy sign and said "chinch this old lady"!

Not really, I just wanted to act out the really mean side I pretend to have on the computer screen.

I'm sure I would have gone with A all the way.

But don't ya just wanna.............just sometimes..............ya'll know what I mean!

Turfdude
10-10-2004, 11:31 AM
Runner gets the "gold star". Chance are, the lawn could be mowed & mulched or sd'd. I too would like to hear a reply from BG on this & how it would foul uppp his whole day, and he'd wind up "dumping another whacked out client", or how he'd not show up for like 6 weeks, then complain when the client would be knockin on his door, so he'd have to drive him to the police station....

jpp
10-10-2004, 03:29 PM
Letter A for me it would be. Grass is really slowing down here. I am even going to every 10 to 12 days for the time being until the leaves really start flying.

bobbygedd
10-10-2004, 08:27 PM
please tell me, runner and turfgirl, why on earth the health and well being of yourselves or your crew are not a concern? i would not mow over a fresh pesticide application for personal health and safety reasons, screw the gdamn grass. these are PESTICIDES you two knuckleheads!!! i aint ready to die. oh, and of course, there would be a surcharge. i don't drive around looking for grass to cut. if i drive over, i cut it, or am compensated.

Gene $immons
10-10-2004, 08:29 PM
You do "A"

Wolfie's L&L
10-10-2004, 09:04 PM
I'd do "A" Simple as that.

JEFF ZALMANOFF
10-10-2004, 09:22 PM
A no big deal

Runner
10-10-2004, 11:11 PM
[QUOTE=bobbygedd]please tell me, runner and turfgirl, why on earth the health and well being of yourselves or your crew are not a concern? i would not mow over a fresh pesticide application for personal health and safety reasons, screw the gdamn grass. these are PESTICIDES you two knuckleheads!!! i aint ready to die. QUOTE]

In the first place, mowing this grass is NOT going to have any effect on your health. I am not saying this from an ignorance standpoint, but from a carefully studied and researched point. Are you going to tell me that of all the places you do, none of them have pesticides put down on them? These particular that were discussed are made of and comprised of mixtures that when used properly, are relatively low hazard to humans under general and safe practices. These granules are so small that they easily fall to the soil surface. Proper mowing practices and adequate height wouldn't really even disrupt these granules that have settled. The amount that is put down is not going to be of any hinderance under mowing conditions. I would be more concerned about the exposure while applying them than mowing around them. If you think you're not exposed to this type of thing while yu're out in the field mowing, you're sadly mistaken. If you are that concerned about exposure to them, then you are without question in the wrong line of work. Now, if you were mowing around them all day, everyday, then it would be a different thing. You would most certainly want to track your chloinesterase levels as some of these pesticides could be carbamates that are used. The main thing is, is that exposure like this is very limited. Alchohol and tobacco can put much more severe amount of toxins into your system than this.

jajwrigh
10-11-2004, 01:55 AM
A....nothing else is fair or makes sense!

bobbygedd
10-11-2004, 08:02 AM
the "carrier" is there, cus the pesticide is too light to be applied properly and safely without one. i see no difference, from a safety point of view, between applying the product, and mowing over it making it airborn. you would not apply (or i should hope not) without safety gear....dust mask, rubber boots, long pants and shirt, goggles, and shower immediately after exposure. i would never, ever run my mower over a freshly treated lawn, it's the same, or actually worse, than rolling around in it. sure, we are exposed to pesticides, but i still believe common sense is good practice. at one time, when smoking was legal in bars and resturaunts, we were all exposed to second hand smoke, does that mean we should say screw it, and light one up? no way. use caution when you can

bobbygedd
10-11-2004, 08:52 AM
in fact, another thing......i take my courses through the state, they say that a safe approach to applying is: goggles, dust mask, rubber gloves and boots. long pants, long shirt buttoned up to your throat, and possibly even the collar lifted up to protect what it can. then, on returning home, gloves and boots should be washed thoroughly with soap and water, clothing should be put in a plastic bag, and washed immediately IN A WASHING MACHINE SEPARATE FROM THE ONE you use to wash your regular clothes. then you should shower immediately scrubbing from head to toe. and you shouldn't even let your wife or children touch you, not even a hug, till all this is done.

Brandyanna
10-11-2004, 09:32 AM
I'll have to agree with Bobby here, something I seldom do. It is not wise to mow following a pesticide app until it has been well watered and allowed to dry at least once IMO.

Gravely_Man
10-11-2004, 11:24 AM
That situation would really be bad.......They did try and call so you really don't have a leg to stand on with the complaint. The real question is why aren't you do all of the applications on the lawn?


Gravely_Man

Tonyr
10-11-2004, 05:37 PM
As a sensitive new age kind of guy<a href='http://www.smileycentral.com/?partner=ZSzeb008' target='_blank'><img src='http://smileys.smileycentral.com/cat/23/im/hsp.gif' border=0></a> ..im sensitive to my good custormer's resonable request's....Id do A ... then charge double to make up for the skipped week.....but done all so sensitively



Ahhhhh Odin....you're a worry old mate :drinkup:

Sensitive new age guy...... :help:
I believe ya, even if ya mates here don't! :p

I reckon as you appoached the door, carrying Wallace's 7ft barbarian sword the client quickly appologised to you and said do what you want! LOL!

Obviously you chopped the hell outa the sign to set the mood first though, ha ha ha!


I would choose 'A' too....we don't have contracts or agreements over here so no options.

I don't need a shovel or big sword like you softer types, when I look at the big Torrrrro on the trailer then look at their cat....they get the idea, LOL, LOL, LOL, LOL, (just kidding....hmmmm) :angel: