Do you offer warranties?

[jajwrigh]

When you guys install trees and shrubs, do you offer so many months against disease and pathogens? I am looking for some kind of customer guarantee not related to their neglegance...

[Coffeecraver]

I do not offer a warrenty,If you plant 7 trees and collect warrenty on each tree and only one dies,the rest of the warrenty money is free.I will not play this game.

If the plant dies from too much water or not enough I will replant for free but the client will have to buy the new plant.

:)

[polecat63]

Yes I offer them. On small install I do what cofeecraver does. On anything larger than a few plants the price includes a warranty. If you have seven truck with insurance and only reck one of them does your insurance company feel bad they charged you for all seven? It's insurance on their investment.

[polecat63]

Oops. sorry. I didn't read the whole post. My warranties are for the health of the plant and DO NOT for any reason allow for homeowner negligence. The warranty is mostly for workmanship and expertise. ex. If I put a Dogwwod tree is a spot that is always wet and it gets root rot, I replace it and relocate it. If a plant gets scale ten months after planting and dies I won't replace it, but if it was unhealthy from the start I will. DOes any of this make sense?

[ElephantNest]

We offer one year for residentials, of course, homeowner negligence is not covered. 30 days for commercial properties.

[NC Scaper]

We offer one year for residentials, of course, homeowner negligence is not covered. 30 days for commercial properties.

Exactly the same for us.

[Gene $immons]

We offer a 90 day warranty on plants always. (annauls and flowers excluded)

For an additional amount (seperate bid) we offer 1 year.

Labor time is not replaced and always billed for.

[i_plant_art]

my warranty is as follows:

All plantings as indicated will be guaranteed as follows: shrubs, trees, sod and seed for one (1) year from the date of the plating unless otherwise specified. Any deciduous trees or shrubs planted during the fall or winter will be guaranteed to break dormancy in the spring. Where plants die, one replacement per original plant will be made with plants of the original size at no cost to Purchaser/ Owner. Plants existing on the site, which are transplanted, are not covered under this guarantee. No guarantee shall be made for groundcovers (i.e. Ivy, Lirope, Vinca), or annuals except for improper installation methods. We must receive written notice at (your company name here) within one (1) year from planting for guarantee to be valid. We cannot be responsible for plants which die through no fault of Contractor, i.e. insufficient water, improper watering techniques, fire, and dogs and/or other animals, vandalism, or acts of nature such as freezing, hail, drought, floods, etc. Plants or materials stolen from site, which have not been planted will be replaced by Contractor, however plants or materials stolen from site once planted are Purchaser/Owner’s responsibility. (NOTE: Guarantee is void if payment schedule is not strictly adhered to or if written notice is not given as provided herein.)
(your company name here) assumes no responsibility for care and maintenance of the plant materials after planting, unless by separate maintenance contract where responsibility is expressly assumed by ( your company name here)


hope this helps you guys out i know it sounds kinda carzy but think about it with a warenty like this you cant really go wrong, ive done roughly 60K in installs this year and have only replaced 5 plants....... i do it for a selling point b/c no one else around here offeres it............

[yrdandgardenhandyman]

We offer one year for residentials, of course, homeowner negligence is not covered. 30 days for commercial properties.


Why less for commercial?

[ElephantNest]

Why less? Because commercial properties take more abuse, i.e.: Traffic, cars, people walking through your gardens, when they are closed no telling what happens, often they don't get watered while they are away. Trash piles up blocking watering, drainage. The list goes on. Imagine planting 2000 plants in an apartment complex.....hundreds of cars, kids playing ball, people pouring grease out of their front door into your garden. The damaging possibilities are endless. Much easier just to offer a 30 day to make sure the plants take hold and get a good rooting and are disease free. After that, they are on their own.

[mdvaden]

Some people do, some don't

It's like insurance in a way. And paying more in another way.

The guarantee adds one more element of risk, to the landscaper, and every element of risk increases prices to the consumer.

The guys I know that offer them bump markup from thirty to one hundred percent, and the customer is required to have the plants under professional weekly management, and in some cases on irrigation systems.

I chose not to.

The most losses any of my customers have had was about $180 worth of trees and that took 2 years to accumulate.

No guarantee causes the homeowners to take responsibility.

I have found that if the plant had a genuine defect, my nursery will take it back - we take the high road superceding guarantees and handle it on the level of ethical conduct.

Our contract says in a "professional and workmanliike manner". We are educated, we select the best, transport to avoid damage, store the plant pots out of sun, water the plants, plant right, double check every single plant to make sure the soil is packed right in the hole, mulching and watering. Then we teach clients to water.

Once, I planted a blue atlas cedar. It died the next spring. I had removed the twine from the ball. When it was removed, the root ball brok apart, and another twine was discovered below the soil line of the root ball embedded in the bark. It was left on by the nursery when they re-burlapped the tree at some point. So there was no way to know about it at planting time

Anyhow, I took it to the nursery - that does not guarantee - and they exchanged it for a free one. Because it was not a matter of guarantee. Defects of that nature are a different matter.