PDA

View Full Version : Good Or Bad thing?


KINGjosh
10-28-2004, 11:13 PM
have had this one customer for 2 years now and for 2 years he has been a PAIN IN THE A**, Usually I pretend that i don't see him when he comes out to gripe, I mean he is so picky it makes me sick! every single time i cut the grass he comes out and finds something wrong with the way im cutting or he always tries to get me to do stuff for free. He always switches the days i cane come and so forth. Well, I couldn't afford to drop him until this year. Anywayze i was servicing his lawn the other day and whyle trimming some hedges near his sprinkler system, i cut part of the main vale or something and water started streaming out of it. So i turned the water off and acted as nothing happend. I really am going to drop this guy very soon! is now the perfect timing? it will probably cost around $20 for the part plus 30min of my labor to fix. it has been raining slightly and i dont think he'll need the sprinklers for at least 2 months or so. What should i do?

WeatherMan
10-28-2004, 11:17 PM
Be a Man and fix it, Thats what I would Do

dvmcmrhp52
10-28-2004, 11:24 PM
You should fix it.
It was your fault, you damaged it,him being a pain has nothing to do with it.

desert rose gardening
10-28-2004, 11:26 PM
You have to fix what you broke you know that. And if you can't put him in your route when its good for you to be there, you might want to drop him. Or try to find when he is not home and come there then, thats what I do with my PITA people.

Runner
10-28-2004, 11:32 PM
Oh, you DEFINITELY are going to fix the damage. If you drop him, that is ok, and fully understandable...there is nothing wrong with that. However, you make sure he knows exactly what happened with the irrigation. Also, you have brought up an issue that really pops up red flags in my mind. You give the connotation that you are going to fix the irrigation by saying that it will "probably" cost $20 for the part plus 30 minutes of your labor to fix it. But then you also say "i cut part of the main vale or something." THIS is the part that concerns me. It gives me the idea that perhaps you don't have a whole lot of experience in irrigation systems (to title something "mainvalve or something"). I'm not sure what it is you're even speaking of by your description, but if it IS something you are completely confident you can repair yourself, you make sure that you tell him ahead of time, and what you plan to do BEFORE you inform him that you're dropping him. This may save you a whole lot of headache later on down the road. Fixed or not, it is very possible for him to get an irrrigation company out there and present a $140 bill to you later on. I'm not trying to get down on you or anything, please don't get me wrong...I'm just trying to make sure you see some of the implications that can arise. Good luck with it, and yes, if it was me, I would certainly dump him. It's not worth the headache, and there will be two more to replace him.

Lawn-Scapes
10-28-2004, 11:36 PM
I can't believe you're askin' this question. Fix what you broke.

1MajorTom
10-28-2004, 11:41 PM
Although it may feel good for a second or two contemplating on not fixing it, it really isn't the right thing to do. When he does turn the sprinkler on, he'll probably figure it out that it was you that damaged it. No sense letting him have bad business feelings about you. Fix it, then make a clean break from this guy who has been a pita to you for a long time.

KINGjosh
10-28-2004, 11:54 PM
I guess you would have to know the customer to know why i asked the question. The guy is a complete dic head. I am going to fix it just because he is dic, and probably would take quick action. GROUND CONTROL you are right, i dont know much about sprinkler systems, but i went to the home depot and saw the same part for around $20. Looks pretty easy to install. i'll try to describe; main water line flows to this valve, where it then sits and waits for the electric selanoid to give it signal to open then pushing water through to the stations. I might go into the sprinkler forum and ask for advice on how to install. I appreciate everyone telling me to do the right thing. because i was gonna just drop him and forget about the headache but seems it will turn into a bigger headache if i dont fix it. i know he is gonna give me a load ocf crap for not telling him, which i should have, but O Well i we be happy once hes off my route

out4now
10-28-2004, 11:57 PM
You break it you buy it. Even if he's a PITA you should still fix it to keep your intergrity.

Soupy
10-29-2004, 12:06 AM
You need to replace the part with the exact part that is broke. If he doesn't have the same brand/model as Home Cheapo then you need to find the dealer that sells that brand.

you defiantly need to let the home owner know what is going on before you even buy the parts to fix it. He is entitled to tell you that the sprinkler company is the one he wants to fix it.

cutnedge
10-29-2004, 12:45 AM
You need to replace the part with the exact part that is broke. If he doesn't have the same brand/model as Home Cheapo then you need to find the dealer that sells that brand.

you defiantly need to let the home owner know what is going on before you even buy the parts to fix it. He is entitled to tell you that the sprinkler company is the one he wants to fix it.


Saint or ****head, the man trusted you on his property. Do as mentioned above. Character has no price tag.

Smalltimer1
10-29-2004, 01:51 AM
I've never really had to deal with breaking something like that, (mainly because nobody at home has sprinklers except churches), but if it was me, I'd say, I broke it, I'll fix it, and it'll be done my way and let that be the end of it--keeping the sprinkler guys out of it. Chances are if you spend a little time reading up on it, and talking to someone who knows it better, you can do it yourself and do just as good of a job as the guys who only do sprinkler work.

BCSteel
10-29-2004, 09:34 AM
Chances are if you spend a little time reading up on it, and talking to someone who knows it better, you can do it yourself and do just as good of a job as the guys who only do sprinkler work.

Thats just like how landscape maintenance works! Amazing! Now I'm a professional irrigation specialist too. Thanks for the great idea :cool2:

Gravely_Man
10-29-2004, 09:58 AM
I am glad to hear that you will step up to the plate and fix the broken item. No matter how bad the client you need to be a professional. The sooner the better you tell the client. You donít want them to find out something is broken as they will certainly go ballistic!


Gravely_Man

Soupy
10-29-2004, 09:35 PM
I've never really had to deal with breaking something like that, (mainly because nobody at home has sprinklers except churches), but if it was me, I'd say, I broke it, I'll fix it, and it'll be done my way and let that be the end of it--keeping the sprinkler guys out of it. Chances are if you spend a little time reading up on it, and talking to someone who knows it better, you can do it yourself and do just as good of a job as the guys who only do sprinkler work.

The customer has the choise on who fixes it. You can tell him your way, but by law he can say now way.

If the customer says go ahead and fix it and I don't care if you put a non matching part on. Then great!!

JPLAWNSERVICE
10-29-2004, 11:47 PM
I agree with Soupy, you can't tell him it's your way or no way. If someone hit your truck while you were going to work, your not going to let them do the body work on your truck are you? No, you are going to want someone who knows what they are doing repair it. Accept your responsibilities, let the owner get it repaired and pay the bill. Then you can quit him if you want.

LwnmwrMan22
10-29-2004, 11:55 PM
I agree with Soupy, you can't tell him it's your way or no way. If someone hit your truck while you were going to work, your not going to let them do the body work on your truck are you? No, you are going to want someone who knows what they are doing repair it. Accept your responsibilities, let the owner get it repaired and pay the bill. Then you can quit him if you want.


I've learned over the years, just let the owner know what happened, you'll be in touch with someone to fix it, unless he's got his own irrigation company, at which point you'd like to have the phone number, call the people up, and tell them what happened and you need to have an invoice sent to you.

It's not worth your time to be messing around with something you THINK you'd be fixing in 30 minutes. Lord knows that usually turns into a 3-6 hour affair.

Just call up an irrigation company, or two or 3 and tell them what happened, try to get ballpark figures from them and see if it's even worth your time.

Smalltimer1
10-30-2004, 12:05 AM
The customer has the choise on who fixes it. You can tell him your way, but by law he can say now way.

I'll probably end up knowing more than the irrigation guys anyway being I'm an Ag Engineering major. They'd be screwing their ownselves over then.

Soupy
10-30-2004, 12:40 AM
I'll probably end up knowing more than the irrigation guys anyway being I'm an Ag Engineering major. They'd be screwing their ownselves over then.

Then your customers should already have you doing the irrigation maintenance. It is obvious that the thread starter is not the one that maintains the irrigation system.

KINGjosh
10-30-2004, 11:14 PM
Well today i went over to the guys house, first thing in the morning, told the guy what happened, and he freaked. I told him I would try to do it and he said no. he was going to call someone and have them fix it. I told him to tell me the price before he got it fixed, he agreed. anywayze after that big clash i told him that next month would be my last month that i was going to be cutting his grass, he asked why, and i actually told him the real reason and he laughed and said, "well its no wonder your cutting grass for a living and not in a real corprate job some where, you'd never make it, if you couldn't handle someone breathing down your neck 24 7". then i laughed, held back some words and told him to call me with the estamate. should i have givin him a 1 months notice?

Smalltimer1
10-30-2004, 11:19 PM
Then your customers should already have you doing the irrigation maintenance. It is obvious that the thread starter is not the one that maintains the irrigation system.


Thing is--no one here has irrigation systems. The definition of "irrigation" here is taking the garden hose out and hooking a sprinkler to it.

ICE
10-30-2004, 11:28 PM
I can't believe you're askin' this question. Fix what you broke.
I think he said it best! It is your business, your resposibilty, even if he is a PITA customer, you need to fix it. Just remember that it only takes ONE person to destroy your business. Word of mouth is the best advertising, and it works both ways too, remember. Just my .02

ALarsh
10-30-2004, 11:39 PM
Well today i went over to the guys house, first thing in the morning, told the guy what happened, and he freaked. I told him I would try to do it and he said no. he was going to call someone and have them fix it. I told him to tell me the price before he got it fixed, he agreed. anywayze after that big clash i told him that next month would be my last month that i was going to be cutting his grass, he asked why, and i actually told him the real reason and he laughed and said, "well its no wonder your cutting grass for a living and not in a real corprate job some where, you'd never make it, if you couldn't handle someone breathing down your neck 24 7". then i laughed, held back some words and told him to call me with the estamate. should i have givin him a 1 months notice?
I wouldn't have told him that you are going to drop him when you told him about the irrigation problem. He will probably try and screw you over with the invoice now.

I would have told him that you are going to arrange an irrigation company to come in and fix it. I would also ask if he has any preferences on who does it. After you get it fixed, then I would drop him without any notice.

Also, don't take any of that **** he told you seriously. Nobody needs pricks like that harassing people.

Rustic Goat
10-31-2004, 12:53 AM
The customer being a PITA has nothing to do with the fact that you broke something. No one here needs a description of the part, just fix it, then drop the customer.
You should have gone to the door when you finished the job (when it was broken) and owned up to your error.

BE PROFESSIONAL!

JPLAWNSERVICE
10-31-2004, 09:02 AM
[QUOTE=Rustic Goat]The customer being a PITA has nothing to do with the fact that you broke something. No one here needs a description of the part, just fix it, then drop the customer.
You should have gone to the door when you finished the job (when it was broken) and owned up to your error. QUOTE]

You are hired to do lawn maintenence, not irrigation repair. You can't just show up at someone's house and start working on it with out them knowing it and then tell them, hey I broke out the window down stairs, but I just got through replacing it, so no need to worry about it. The customer has every right to get whoever he wants to repair it, if he is o.k. with you doing the work thats great, but you can't take it upon yourself to repair it without him agreeing to it.

wojo23323
10-31-2004, 09:04 AM
Fix it and drop him.