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View Full Version : How Many Customers Do You Lose a Year To Moving?


MMLawn
11-19-2004, 01:29 PM
Just wondering what others saw. As a whole I think we are good as we only lose about 2-3 clients a year to moving away either during of after the mowing season. What is the average you other guys are seeing?

tiedeman
11-19-2004, 01:37 PM
about the same here 2-3 customers per year on average. This past year I lost two. Next year there are two places that I am doing maintenance for that are for sale. So that could be another two that I lose again.

tinman
11-19-2004, 01:38 PM
about the same. 2-3 . mostly renters.

CamLand
11-19-2004, 01:54 PM
2-3 sounds about right,the most ever was 10 in 2002,when layoffs started...

1MajorTom
11-19-2004, 02:02 PM
This is a MAJOR downfall with servicing a good portion of elderly accounts.
We lost 7 this year to moving, either they moved into an old folks home, or they moved in with a relative that could look after them.

packerbacker
11-19-2004, 02:12 PM
I only lost one to moving in 5 years but ive had 4 die on me :(
3 alone this last season.

HOOLIE
11-19-2004, 02:12 PM
Around 5 or so, out of 65. But the owners sign up around 50% of the time, so that minimizes the loss. Of course the new owners of PITA lawns ALWAYS want to sign up...

Duramax99
11-19-2004, 02:30 PM
We usually lose 2 or 3 a year but 90% of the time we can sign the new homeowner. A good client relationship, will let the old homeowner sell the new homeowner on your service.

rodfather
11-19-2004, 02:43 PM
This is a MAJOR downfall with servicing a good portion of elderly accounts.
We lost 7 this year to moving, either they moved into an old folks home, or they moved in with a relative that could look after them.

Jodi, how is it that you work in an area that has so many old people? I know you have mentioned this in the past as well. Kind of curious since you're in PA...not Clearwater or St. Pete, FL.

1MajorTom
11-19-2004, 03:46 PM
We live in an area comprised of a lot of smaller older towns. This used to be a big steel mill community. A lot of people retired from the mills, they live in older brick respectable homes, and they never moved to Florida. Stayed here where it's small town atmosphere, not much crime, etc.

chimmygew
11-19-2004, 03:47 PM
I usually have more people die than move.

JimLewis
11-19-2004, 04:35 PM
Heck, I probably lose at least one per month due to moving. But that's out of 160+ clients.

The good news is that we've increased the percentage of retaining the maintenance account for the new owners. It used to be, 5 years ago, when someone moved out, we never serviced that property again.

Nowadays, I think because of the level of clientele we have (nicer, upper class homes), the current owners almost always leave something for the new owners recommending us. So we end up retaining the account about 40% of the time now.

leeslawncare
11-19-2004, 05:00 PM
This year i lost 2.first time in several years .