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lawnguyland
12-10-2004, 11:50 AM
I hadn't checked my answering machine messages since monday and when I did I had 11 messages. At this time of year that is just plain scary. Scary in the sense that you know someone is calling to pester you about why you didn't stand outside and catch each leaf before it hit the grass. Well shiver me timbers because not one of them was someone bitchin'! I had to tell you since I am so happily amazed. Really none of my customers has a reason to gripe right now, but when I saw 11 messages I was like "oh crap, here we go". I also sent out invoices last week and was worried that that I screwed something up or people were whining, but no, not this time! I guess I'm the opposite of venting. My question I guess is...in the spring it's nice to have a lot of messages usually, but in the fall do you ever grimmace at the thought of checking all the messages?

Branchland
12-10-2004, 11:54 AM
I'm always happy to get messages. It's just certain #'s on the caller id or voices of certain customers I dread hearing from. Luckly I've about weeded all them out.

rodfather
12-10-2004, 12:00 PM
At this time of the year, the best thing that can happen to me daily is to come home from running around during the day and see a big fat 0 on my answering machine. The same goes with snow plowing. Period

mbricker
12-10-2004, 12:25 PM
Some people can leave messages until they are blue in the face--calling them back just ain't gonna happen. And there's the guy who simply WILL NOT talk to an answering machine. I have had as many as 7 calls from him in one day--as shown on the caller I.D.--yet not one message. And I don't call him back either.

But there are other people who are just as nice and sweet as I could wish for, and I know they aren't calling just to whine or b!tch. So THEY always get a prompt call back, because I treat them just like my own Mom or Dad.

Thank the Lord for the people I actually enjoy working for!!!

lawnranger44
12-10-2004, 12:33 PM
One time after we got done weeding this guy's huge bank we came home to this message:

Hi, I'm calling for Kyle and Wade. I guess you guys came by and worked on my weeds today, and I just wanted to call and say it looks BEAUTIFUL! I can't believe how hard you guys worked and how much you accomplished in one day! You have one very happy customer!

Now if that doesn't make u proud, I don't know what will! I love working for people like this.

mtdman
12-10-2004, 12:35 PM
At this time of the year, the best thing that can happen to me daily is to come home from running around during the day and see a big fat 0 on my answering machine. The same goes with snow plowing. Period

Me too.

:D

Lux Lawn
12-10-2004, 02:05 PM
At this time of the year, the best thing that can happen to me daily is to come home from running around during the day and see a big fat 0 on my answering machine. The same goes with snow plowing. Period

I'll second that one,the last thing you want when you are plowing is a bunch of complaints or people wondering where you are.

If its snowing hard enough for you to call me do you really think i'm home? If I was home it would not look to good formy business if I answered the phone would it. :rolleyes:

Garden Panzer
12-10-2004, 02:29 PM
UNLESS, it's someone new.....
:cool:

Randy Scott
12-10-2004, 02:32 PM
Why did you wait 4 days to check your messages. Kinda poor service on your part.

AL Inc
12-10-2004, 03:52 PM
Rodfather, I remember you saying that a while ago. It is so true, I love coming home and seeing "0 messages". Very rare, though :dizzy:

lawnguyland
12-10-2004, 04:58 PM
Why did you wait 4 days to check your messages. Kinda poor service on your part.

First of all, it's none of your business why. Maybe a family member died, maybe not, maybe sick ,maybe not. Perhaps I was away. Point is I like the big 0 on the machine too in the fall. My customers are trained well. What's it to ya?

Always, some one has to be annoying.

BryPaulD
12-10-2004, 05:00 PM
yeah, Randy Scott for perfect businessman of the year, not a flaw

lawnguyland
12-10-2004, 05:01 PM
yeah, Randy Scott for perfect businessman of the year, not a flaw
double yeah!

Evergreenpros
12-10-2004, 05:09 PM
I hadn't checked my answering machine messages since monday and when I did I had 11 messages. At this time of year that is just plain scary. Scary in the sense that you know someone is calling to pester you about why you didn't stand outside and catch each leaf before it hit the grass. Well shiver me timbers because not one of them was someone bitchin'! I had to tell you since I am so happily amazed. Really none of my customers has a reason to gripe right now, but when I saw 11 messages I was like "oh crap, here we go". I also sent out invoices last week and was worried that that I screwed something up or people were whining, but no, not this time! I guess I'm the opposite of venting. My question I guess is...in the spring it's nice to have a lot of messages usually, but in the fall do you ever grimmace at the thought of checking all the messages?

You should be happy your customers call and let you fix a problem, most just cancel service and come up with a lame brain excuse. But I can relate to your bad omen turning into good news. I would have thought as you did "Aww and this day was going so good too!!!"

Randy Scott
12-10-2004, 06:18 PM
double yeah!


Aww, you guys are too good to me.

Funny, people come on a public forum, don't here exactly what they like and the tears flow. Just backs my opinion about you.

BryPaulD
12-10-2004, 06:23 PM
I don't really think it's what they like to hear or not. It's about how you say them. And opinions, well you know how that saying goes, cause yer perfect.

packerbacker
12-10-2004, 06:26 PM
Aww, you guys are too good to me.

Funny, people come on a public forum, don't here exactly what they like and the tears flow. Just backs my opinion about you.




Exactly, some people here spend more time whining then learning

YardPro
12-10-2004, 07:01 PM
Why did you wait 4 days to check your messages. Kinda poor service on your part.


i agree with that.
that's a hudge problem customers have is people not getting back with them.
I friend of mine uses a lady as a CPA and answering service.
$1000.00/month ( she handles several companies) she does all his billing receivables, answers the phone, etc.
helps alot when prople don't have to talk to a machine.

bobbygedd
12-10-2004, 07:33 PM
are you still operating this year, or are you done for the year? personally, if it's during my off time, i sometimes don't check messeges for many days also. you know, just like real businesses, they have "hours of operation". yea that randy though, he is a regular barrel of laughs isn't he? i've been to funerals where the guest of honor was more fun than him

lawnguyland
12-11-2004, 09:37 AM
Winding down at this point. Don't need new business now and all the messages were good things or at least not bad things. Customer service is key and I got back to everyone. I usually check once or twice a day, but if there's some kind of emergency or someting that urgent they can call the fire dept.

lawnguyland
12-11-2004, 09:39 AM
Aww, you guys are too good to me.

Funny, people come on a public forum, don't here exactly what they like and the tears flow. Just backs my opinion about you.
I can clearly see your lack of education as displayed by your grammatical skills.

packerbacker
12-11-2004, 11:22 AM
I can clearly see your lack of education as displayed by your grammatical skills.





Yup! Because we all know that some guy typing away on his computer talking about cutting grass is a clear litmus of how educated he is :rolleyes:

bobbygedd
12-11-2004, 11:41 AM
LITMUS- a piece of land, surrounded by water on three sides

packerbacker
12-11-2004, 11:45 AM
litmus test
n.

1. A test for chemical acidity or basicity using litmus paper.
2. A test that uses a single indicator to prompt a decision: “The word ‘hopefully’ has become the litmus test to determine whether one is a language snob or a language slob” (William Safire).






Isthmus

A narrow strip of land connecting two larger masses of land.






ROFLMAO, nice try Gedd, leave the english language up to adults. Put me back on IGNORE, i liked you better then.

bobbygedd
12-11-2004, 11:55 AM
used in a sentence: isthmus be my lucky day

BryPaulD
12-11-2004, 02:42 PM
used in a sentence: isthmus be my lucky day

lol :D :D :D Merry Christhmus

prizeprop
12-11-2004, 03:10 PM
Holly smokes Gedd, got my laugh for the day!! LITMUS was on the bad news bears wasn't he? oh no, that was lupus.

bobbygedd
12-11-2004, 03:14 PM
actually, "isthmus" was the word buckwheat, from the little rascals had to use in a sentance. the teacher said, "buckwheat, spell the word isthmus. then use it in a sentance." so good ole buckwheat stands up and says, " ISTHMUS: i-s-t-h-m-u-s. isthmus be my lucky day."

fga
12-11-2004, 03:16 PM
At this time of the year, the best thing that can happen to me daily is to come home from running around during the day and see a big fat 0 on my answering machine. The same goes with snow plowing. Period
i look for thay ALL year...

prizeprop
12-11-2004, 05:21 PM
yeah, that show was great! Might have choked Arty but it aint gonna choke Stimey. (when Stimey's eating the artichoke).

mdb landscaping
12-11-2004, 05:45 PM
haha i kind of dread checking messages, especially in the spring. none of them are usually complaints, but when youre already flat out and the spring or fall cleanup list keeps getting longer and longer it gets hectic. its nice to come in every now and then and not see the red light blinking on the phone

redoak77
12-12-2004, 01:33 PM
i got one customer that wants there yard mowed again, it needs it so ill do it, if the snow melts.

CURB APPEAL NC
12-14-2004, 08:56 PM
I use my cell phone so the customer can call me direct. especially if its a new cust. i want to talk to them before they get a chance to go elswhere.