View Full Version : Sercice Call Charges

01-02-2005, 10:33 PM
im curious to see what some of you other guys around the country are charging for irrigation service calls. currently im @ 55.00. Just wanting to see how it varies. THanks guys

01-03-2005, 09:14 AM
In Arizona we are at $65 for 1st 1/2 hour
In colorado we plan to be at $55 for 1st 45 minutes

01-03-2005, 03:24 PM
In my area of texas, most people are charging 55-65.

01-03-2005, 10:48 PM
May need to increase my rates
Currently $48 for 1st 1/2 hr
and $48 for each hr after.

01-03-2005, 10:56 PM
$50 for the first half hour
$54 per hour after that, but based on quarter hour $13.50
May raise it to $56 this year

01-04-2005, 03:54 AM
Service call is $55.00. And that's good for up to an hour. Then it's $55.00/hr after that. If I have to drag out the locator it's another $25.00 in the first hour. If it takes more than an hour to find and fix the problems, the locator price goes to $45.00 per day.

I had one gentleman tell me my rates were pretty high for the 20 minutes or so of work he had. I told him I would get the work done and then he could bring out the coffee and we could shoot the breeze for the balance of the hour if he liked. He laughed and told me to come on out and he would get the coffee ready. We had a cup of coffee afterwards and he then sent me over to his neighbor who needed some work done also. Told me to charge him $60.00/hr since his coffee wasn't fit to drink.


01-04-2005, 10:08 AM
Jerry.....45 per day after the first day of locator service???? you meant 45 per hour right?

As for the coffee comment....can I use that one?

01-04-2005, 10:37 AM

No, I charge the customer a locator use fee which is equal to the rental rate that the supply house would charge for using their locator. The $45.00/day is for the actual machine itself and is invoiced as a seperate line item. I still charge $55.00/hr for my time.

And yes you can use the coffee line. I still go by and have coffee occasionally if I am in the neighborhood and not pressed for time. He's a retired widower so I just check on him once in a while. Turns out he is a 'son of the widow' and we discuss that also over coffee.


Critical Care
01-06-2005, 06:54 PM
Jerry, I'm surprised that you don't tack on at least ten to twenty percent onto the equipment fee, or do you feel that the $45 rental fee for the locator is already too high?

If I itemize equipment, chemicals, or whatever seperately on another line, then I generally charge 20% more per item than what my cost is. I always felt that this was the minimum just to recoup the expense of picking up the equipment. Perhaps if my rates were up on par with what some of you charge for service calls then I'd feel less inclined to do this.

01-07-2005, 01:35 AM
The locator was one of my excellent purchases from Ebay. $225.00 including shipping. I've had it for 3 years. So the locator has paid for itself and a replacement several times over. The charges for locator go into a replacement equipment account and I have purchased a Pulser and a set of Backflow gauges out of it. So it's really a cash cow line item now.

If I was having to rent one, then I would charge $60.00/day.

Jerry R

Critical Care
01-08-2005, 01:24 AM
Ah... okay I got it, Mr. Jerry R. I misunderstood you and thought you were renting your locator.

Off the subject... I wonder why we say "understand" instead of "overstand"? When you think about the word, what does anything under a stand have to do with comprehending something?

At any rate, the $60 per day charge for the locator seems reasonable, except to the people paying you who don't know an iota what a locator is. Guess these people are the ones that you end up having coffee with.

01-09-2005, 05:50 AM
We chare $90.00 for the first hour (plus materials, of course) and $65 + materials for each hour thereafter.

01-12-2005, 07:01 AM
We're considering going up. Currently a $75 service call charge for either one person or two. If it's one person, that covers the first hour, if it's two, the first half-hour. Then $40 for a tech and $35 for a laborer per hour after that. We tend to route for optimal productivity. A lot of times we can get one tech to do quite a few $75+$10-50 calls in a day during the busiest times. That comes with being able to sort your workload accordingly, of course.

I'm curious, though. What do you guys generally get for markup? On service our final markup usually exceeds 200%.

We also get a locator fee, $25, seems pretty standard around here. That's not per hour, just a flat fee. Only in the days of Ameritech and subs running 50+ crews with every type of Ditch Witch imaginable have I used a tracker for more than an hour at a time except on big projects.

01-12-2005, 10:11 AM
markup depends....for instance....when we rebuild a valve, I buy R-205 valves for around 10 bucks....and I charge 35 for them. 1 inch fittings are 1.50 each....a reducer fitting 1x3/4 is charged as if it were two fittings...1.50 for 1 inch and 1.25 for 3/4 inch for a total of 2.75.

I think it is important to mark these parts up pretty high...most of us are carrying thousands of dollars worth of materials in our trucks/vans and it is hard to carry that burden.

01-16-2005, 09:16 AM
$65.00/hr here

Turf Dancer
03-05-2005, 06:30 AM
The guys here are getting $35,$45 and I am not sure about the other 2 outfits.

03-05-2005, 05:01 PM
We have not set pricing for 2005 yet but last year we were $35(service call fee) plus $42.50(hr minimum) so $72.50 to show up for a hour plus parts and shop materials (charge list price on most more for pipe and fittings) then charged in 1/4hr increments. Think about if you are charging any less by the time you pay labor, gas and overhead you are just working and not making any profit. They are calling us for a specialized service so be professional and charge accordingly.

03-08-2005, 08:02 PM
We charge $75.00 but most charge $80.00 in metro atlanta

03-15-2005, 02:00 PM
We charge $60 to come out and check up to 6 zones, then price materials at flat rate. ex. $100 to replace valve, $35 to replace 5000 heads, $25 pop-up 4inch. head. No hourly fee.

Tonka Turf
03-16-2005, 04:26 AM
The company I work for charges $55 fir a service call and that covers the first hour. Then it is an additional $55/hour for a single worker nd about $70/hour for two workers, plus parts.

03-16-2005, 09:39 AM
you should always mark up your parts..just like the place you bought them did...its the american way

03-16-2005, 11:04 AM
We charge $60 to come out and check up to 6 zones, then price materials at flat rate. ex. $100 to replace valve, $35 to replace 5000 heads, $25 pop-up 4inch. head. No hourly fee.

You charge $25 to replace a 4" pop-up? Damn!!!! That takes all of 2 minutes and 4" pop-ups are like $1.20 wholesale, maybe 50 cents for the nozzle. I thought my prices were high. Yours are highway robbery.

03-16-2005, 01:33 PM
Those prices are in the ball park on what we charge .

ashs inc
03-16-2005, 01:53 PM
i charge about 25 bucks to replace pop ups

03-16-2005, 03:25 PM
If you are talking you charge $25 to go to someone's house to replace one pop-up and that includes drive time and overhead that is different. I assume you are charging for the service call fee & atleast partial labor on top of that, right???

ashs inc
03-16-2005, 03:44 PM
Yes ohio but most of my clients are my lawn maintenance clients. I do not advertise. So most of the time we include in the monthly charge monitoring the irrigation system. WEll that also includes one day a month checking the irrigation system. Well if a pop up is broken some how we replace it. It is usually after we have serviced the property in some way. ie mowing remulching, shurb and bed work. you get the idea but I find $25 to be fair and covers my overhead and my profit!

03-16-2005, 04:18 PM
I get it. Since your guys are there on a weekly basis if they notice a saturation area or see a broken head they fix it and keep parts in the trucks.

ashs inc
03-16-2005, 10:40 PM
Thats it ohio. I have some great guys who know the business and can fix things that are wrong. Plus i am in contact with my clients! so I know when something is wrong too.

03-17-2005, 03:37 AM
Most people (homeowners) have no idea how cheap a 4" pop-up is. Charge what you can.

03-17-2005, 08:19 AM
Starting an Irrigation Cooperative has crossed my mind. It works well in other industries what do you guys think??

03-17-2005, 08:23 AM
I guess when we would charge $87.54 to replace a spray, a homeowner would save a few bucks by having a company like you replace it for them.