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soonernation
02-03-2005, 02:38 PM
This year I wanted to do a few more things to improve customer service and wanted your opinions on some ideas. I did a search on a questionare and it was somewhat informative but I want to go a little deeper. I am drawing up a questionare form that asks things like: If it's time to trim hedges may I go on and trim them or would you like to do them yourself? Whats the earliest and latest we can service your lawn? You all get the idea right? What are some other things you would like to ask your customers other than what day? I tell all my customers what day they fit in to my route and I will be there (weather permitting) I also made a comment card for at the end of the year that I would like to get your input on, if I can figure out how to post it. One more thing. My weed control specialist and I would like to have a seasonal newsletter to send to customers explaining the changes their yard is going through and what they can do to help us make there yard beautiful. For example: I'll bet the average home owner dosn't truly know the most effective way to water there lawn. We would like to give them little tips and info like that to help us help them. Sorry this is so long. Please give me your thoughts. Thanks
I just cut and pasted the comment card below

Albert & Son
"A Family Tradition Since 1938"

Our goal at Albert & Son is to be the best lawncare provider around, and we canít do that without your help. Please take a moment to fill out this form so that we can continue to serve you better.


1. How would you describe the overall look of your yard? Excellent Good Fair Poor


2. Weather permitting, how was our punctuality? Excellent Good Fair Poor


3. Did our staff seem polite, knowledgeable, and eager to help? Yes No


4. How did you feel about our prices? Inexpensive Just Right Too Expensive


5. How did you hear about us? Word Of Mouth Flyers Other


6. Did our staff seem aware of sprinkler heads, lights, etc? Yes No


7. How would you describe the efficiency of our staff? Excellent Good Fair Poor


8. Would you recommend Albert & Son to a friend? Yes No


9. Will you choose Albert & Son next year for your lawncare needs? Yes No



Comments:

Premo Services
02-03-2005, 03:55 PM
# 4 I would leave out, that just would be opening a can of spoiled worms...

All the rest sound good, mabey you might want to add a question where the customer can give opinions on concerns, problems they might have.
This will tell you a lot, and mabey give you a good chance to upsell more services, which is always good for the pocket. payup