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Jul 25, 2013
Jul 6, 2013
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camobrute was last seen:
Jul 25, 2013
    1. camobrute
      Mary Lyn

      Thank you for your prompt attention in this matter! Spoke with dealer today and told him that I would drop off mower with him early Saturday morning to put baffles on. He stated that he needed a day or so to install, but from my understanding there are only about 6 bolts, so I will probably stick around as they figure out how to install them.

      I am sure you have heard this many times, but I would have taken the gravely back, had it not been for the quick and helpful response from you. I did not appreciate the fact that I had to reach out on a public forum to get help on such an expensive piece of equipment. However, as a business owner I can certainly understand how hard it is to make sure all of your employees/distributors/dealers/jobbers are up to date on all of your product's information.

      Once again, thank you for all your prompt support. I have saved your number for future reference.

      With Kindest Regards and Much Appreciation,

    2. Gravely Commercial
      Gravely Commercial
      I left you a message and visited with your dealer and our tech service people, and they are sending a baffle to your dealer to install. I guess some units had the baffle in the crate and were not installed on the mower, and the dealer probably missed it. They are now installed on the mowers, which will be better.

      Let me know if you need help with this as I am sure your mower will cut much better once the baffles are installed.

      I also wanted to let you know that the lines at our main location were not working properly on Monday due to some storms and loss of electricity. I also was trying to call them and was frustrated by the wait. I just wanted you to know that it is not always like that.


      Mary Lyn
    3. Gravely Commercial
      Gravely Commercial
      camobrute -

      I have been following your thread, and I'm glad you are going to visit with someone at the factory tomorrow. I'm not sure why they missed the baffles on your Pro-Turn, but if you give our Tech Service people a call at (920) 756-4688 tomorrow, they will be able to straighten this out for you. I will give them a heads up that someone will be calling them.

      If you are not able to get an answer, please call me with your contact information and I will get someone to call you. I will be traveling some tomorrow, so please leave a message if you get a voice mail and I will call you when I land.

      I appreciate your patience as this is a very unusual situation. I would also like to have someone from the factory visit with your rep and dealer as well, as that seems unusual that they weren't able to help you. We want to make sure this doesn't happen again.

      Thanks, and call if you want me to help get you connected.

      Mary Lyn
      (402) 274-8926
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