Originally Posted by PLM-1
This is the first time my process has "flawed" in 5 years.
All that means is it's the first time the flaw has come up. If you don't have a confirmation in writing, or in person face to face, you don't have anything to stand on. All she has to do is say she never confirmed it with you, never got your phone call, and wasn't home when you cut. You've got nothing that says otherwise other than your word. If you have a contract with her signature confirming your work, you're good. Otherwise, it's he says she says.