I wouldn't touch them with a ten foot pole. As with others, I have had bad experiences with their 'arbitration', and what they consider to be a resolution to the problem (The shop gave me back my VCR, in pieces, but did give me my money back as well. Problem solved, right?) I also feel that you do not have to belong to an organization in order to provide high quality and professional service (which I have yet to find from any BBB member). I will actually steer away from someone who promotes themselves as a BBB member.