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My 36MFT I purchased last year did the same thing and after some thought I broke out my grinder and changed the angle on the ft. side of the chute and have no problems since.
I also added a screen door type handle to the top side of the chute so I could raise the chute to go though tight areas.
I never consulted the dealer on chute dragging problem since his main job was auto repair and selling Huslers was side work.
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