Originally Posted by AintNoFun
so you would eat the labor to remove and install the new plant because it died from neglect?
Heres my first post on the subject. It answers your question about the labor.
The plants or shrubs should have guarantees on them from the nursery or wherever you bought them at.
Tell the customer you will replace them at your cost to make them happy and then take advantage of the guarantee but ONLY if they pay for labor again.
Seeding on other hand is their fault. There is no way I would prep and reseed unless they paid again.