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Old 09-22-2006, 08:58 AM
Randy J Randy J is offline
LawnSite Bronze Member
 
Join Date: Aug 2001
Location: Richmond, KY
Posts: 1,126
Quote:
Originally Posted by J&R Landscaping
...
On other odd properties, I wil tell the customer a slightly higher price and also explain the price MIGHT change BUT I CAN GURANTEE IT WONT RISE BY MORE THAN $10/ per cut. I have only used that policy about 4 or 5 times and actually, the property was intimidating because it took a lot LESS time than I was planning.

I agree with this. In all the places I've been, it seems the number 1 complaint of customers of any service company is a company that doesn't keep it's word. Surely when taking on a new yard it can't be too hard to explain that this is a 1-time price only, and the price will be adjusted for future cuts based upon your experience with the 1st cut. That way you may lose on the 1st cut, but you can adjust from there accordingly without going against your word. However, I'm of the firm opinion that if you give your word (sign a year long contract) you live up to it, no matter how bad you underestimated.
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