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Old 09-26-2006, 08:44 PM
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1MajorTom 1MajorTom is offline
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Join Date: Mar 2000
Location: Pennsylvania
Posts: 6,095
It's a fine line to walk when dealing with customers. Yep, Matt can be blunt and to the point. If you deal with a lot of elderly folks, you'll know that every one of them can want a little extra here, a little extra there, and it all adds up. They think that "sonny" has all day to do this and that for them. And some days he will give an inch, but that lady tried to take a mile, he just put it to her in plain language she would understand.
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