I may be wrong but remember a thread where a rep. from pro-lockers used a sarcastic analogy to a customers problem. He was tore a new one by everyone one here. Matt did the same thing. That lady did a bad thing by assuming he would make everything perfect with his mower but there are more professional ways to deal with a problem like that. Don't get me wrong, heck, I would be proud if I said that to one of my customers. Yet, what kind of impression did I just leave?