i hate rate increases i've been call cust and telling them it's not good!!
they tell me that they will come in to talk to me i tell them i'll be the one whose butt looks like chewed up jerky.
i was in in the game for over 20 yrs it hurts to see these guys and tell them prices sre going up.
this seems to be the only business that cost of materials out paces the charge for service... and if you raise your $ too much they just cancel their service