Why didn't the idiot clerk call the store she brought it in from and have them make her a set of keys and send them to her????????????
I can see charging you a small fee for replacing the keys. Other than that BS.
And charging your card for a second days rental???? unbelieveable.
I'll make sure to never rent anything from HD. I hate going there for anything anyway as their stores are so understaffed you can't get help with anything.