I tell you what!--We have re-strung line trimmer heads and popped the insert into those little hole pegs, and sometimes they will slip out.... You really have to tap the button and make sure the thing is secure,by hand, and pull outward on the line.
I guess that up there in NJ, this customer is a retired PC and he is subject to possible reprocussions from several things. LOL!! He didn't know whom was coming into his window......?
On a serious note, things are going to happen........worse case scenario-- to the Police Chieft, but he was a little harsh with this employee unless he already knew him from his past!!