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Old 01-09-2003, 07:52 AM
Tony Harrell Tony Harrell is offline
LawnSite Senior Member
 
Join Date: Dec 2001
Location: Mount Airy,North Carolina
Posts: 739
The focus so far has been on the employee and/or Jim. I think the customer showed Jim she's a keeper. Not because of the extra work but, because she understood that employees don't always represent a companies policy/procedures. Too many people get a bug up their ***** about something and cut their nose off to spite their face. SHE'S A KEEPER AND COULD GET YOU SOME GREAT REFERRALS BECAUSE SHE PROBABLY ASSOCIATES WITH LIKE MINDED PEOPLE. OOPS! I must have offended the censor, I spelled A*$*$ without the astericks.
 
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