Originally Posted by OrganicsMaine
If the train thing happened, a simple phone call would cover them. Same with the broken equipment. If they are somewhat responsible and coherent, there is no excuse for no communication.
I would not want my employees to call me every time they get stuck behind a train, or something brakes that they are able to fix, or they had to stop and put a band-aid on a bloody finger. I'm running a business, I'm not babysitting.
I'm at a house talking to a potential customer trying to get them to agree to a $10,000 landscaping job, and my phone rings and my employee interrupts me to tell me there is a train and that's why they will be back later.
Keep time sheets, get GPS, and don't worry about your employees constantly. If you hired good people, they will do what they gotta do, and if you think something is up, look up the GPS records.