I had a lady 2 years ago call to complain about my new guy not doing a good job on the mower and wanted to know if I would do the mowing and he could do the trimming since the trimming looked good like usual. Then I told her I was the only one that used the mower. Her next comment was do you think you could get him to ride the mower because he missed alot of areas when he was trimming.
Also had a lady call after I hired a guy this year complaining about spots that had been hit with the trimmer on her siding. After explaining to her that they had been there for the past 4 years that I had been cutting the lawn and that I had pictures from when I did the initial estimate it was no longer an issue.
Love the reactions from customers when I have help.