Originally Posted by irrig8r
No... bad analogies... ID is OK, and you can order direct, and the big difference is that customer service is top notch.
Maybe they are the Scion... (which is just a rebranded Daihatsu)
I've had very few problems with their controllers, one was resolved just making sure all the batteries were disconnected for a hard reset after a power surge. They did have a firmware issue once. They were on V1.3 last I checked.
No problems at all with their Jain-sourced and other drip stuff, but they had a few QA issues with outsourced parts for valves... both diaphragm and solenoid issues, though both are probably solved by now.
I bought a ID clock that was bad outa the box. It took waiting a month and a half for me to get the replacement back, and they were going to repair it. I dont mind them repairing it, but they need to remember I had to install the thing on the wall at a job, then remove it and install a pro-c at my expense. At what they probably pay to make those clocks, they could send me a new one so I dont have any more issues at my expense. I had to email and ask where the clock was before getting my replacement.
If their service was "Top Notch" they could have sent me a replacment right away and waited to get the bad one back.
I have spend quite a bit with them on some other stuff too.
I have been happy with their stuff and prices, but just could not stand by on the "Top-Notch" service statement above. I would say their service has been ok.
I have had both Rain bird and Hunter step up on product failures and reimburse me. Not on everything but they have done it.
Heck I got a good check from Rain-Bird on the esp modular mv issue.