Originally Posted by The Toro Company
New, heavier duty gas shocks were released for MY'09 models a few months ago. To the eye they are slightly larger in diameter than the original design. Have your friend check with the dealer to insure that he is getting the most current gas shock (dealer can check service bulletin for part #).
-The Toro Company
That has been one of my points all along. It seems like they keep putting inferior parts right back on the machines. I assumed they were getting the updated parts from Toro, I have enough issues to take care of with running a business than to baby sit a dealer who really does know more than I do about repairing equipment.