I've been through all the videos, and am using the very limited free version....more to record and store customer information. Nothing is going to be perfect, and the limited interaction I have had with them has been very positive. $1k per year seems like a lot for a software solution, but the way I see it is if i needed to hire someone to do a lot of the work that this program does, it will cost me much more than $1k. Plus, if it were on a hard drive, then I would need to worry about back up and transfers when I got a new computer.
That said, I am using the free version because I'm not at a level where I need all of that yet, but will be upgrading....hopefully in the spring.
I will be going for the website first, hopefully that will help to bring in the clients to warrant the $80/mo.