Originally Posted by BCLawns
First sign of trouble is when a customer tries to tell me how to cut grass.
I've been on Lawnsite since the beginning, and this is the best thread I've ever read. But BCLawns has the quote that should be cut in stone!
What I've read was:
1. Do your best (complete with tips on how to do it)
2. Communicate well with your customer
3. Charge for extras (even if it's only a dollar) because it sends a message to the customer.
4. Even though the customer is always right, it's not always your fault when one starts to rebel.