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  #21  
Old 02-19-2011, 08:53 AM
David Haggerty David Haggerty is offline
LawnSite Member
 
Join Date: Jun 2001
Location: sw Ohio, Wilmington (the wettest place in the state)
Posts: 2,382
Best thread ever!

Quote:
Originally Posted by BCLawns View Post
First sign of trouble is when a customer tries to tell me how to cut grass.

I've been on Lawnsite since the beginning, and this is the best thread I've ever read. But BCLawns has the quote that should be cut in stone!

What I've read was:
1. Do your best (complete with tips on how to do it)
2. Communicate well with your customer
3. Charge for extras (even if it's only a dollar) because it sends a message to the customer.
4. Even though the customer is always right, it's not always your fault when one starts to rebel.
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