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Old 03-09-2011, 01:04 PM
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DA Quality Lawn & YS DA Quality Lawn & YS is offline
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Join Date: Sep 2007
Location: Rochester, MN
Posts: 8,043
I do auto renewal on both ferts and mowing. It is not part of my agreement, but I DO send notification both in the fall at the end of the season, then in the spring at the beginning of the following season, what the length of service will be, price, etc. So, there is plenty of notification, I think this is key. Otherwise, you run the risk of showing up at Grandma Lee's house and "Hey, I never renewed my service with you, get off my lawn!"

I don't think I will ever go back to the old "reply for renewal requested". People just don't get back to you, then you are left, nervous, wondering if anyone is going to renew their service with you. Not worth the heartburn IMO. On the flip side, if you assume someone does not want service just because they they did not reply to you, you run the risk of "hey, why are you not coming out to do my lawn, you did it last year?"
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