I've seen that too. The company ignores the problem making it your problem. I'd go on record with the problem. Explain it to them in writing, on the bill not on a separate letter. The bill is the only thing they read and the only thing they keep.
But back to the problem. You might aerate the area and overseed with a drought tolerant cultivar. (Unless you've already put down your pre-emergence.)
Last edited by David Haggerty; 04-17-2011 at 08:26 AM.