pretty pissed when I got to the site. Guy ran into something with the mower (which has a hanging deck) and it took such a force that the deck on one side fell off. He then mowed the whole lawn with half the deck attached. was new and he was not familiar with the mower. he blamed the height being at 2.5 for the scalping (it was only on one side). that was a good 20 minute meeting the next morning after the customer called and i was out till 8:30 pm fixing the mess up. never mind the fact that he forgot to attach the chute. cost = $50 cut I could not bill for. he did the whole lawn with half the deck on.