I'll open with the pertinent info. - I am a solo (most times).
But, I'll say this.....this allows me to personally up-sell each and every one of my customers.
I can't imagine "most" employees having the drive to do this. I could be totally wrong, though. And, IF you're not at your accounts, personally, it's hard to do any sales of "extras".
I'm hoping to move my LCO work (which is a small percentage of my overall bus. model) to the squirt/fert. side, next season (actually, starting this fall). I'm lucky that I have a great base of quality accounts that pay the bills. I'll continue to do maintenance for these folks (based on their request that no one else touches their property).
This is a great eye-opener for a lot of folks. I'll bow out and follow, intently.