personally i cant stand the guy. i had a couple arguments with him when he was at waconia. i will not talk to him when i see him at trade shows, events or open houses.
a rep is not there to tell you how to mow. he is there to support the brand of equipment and to see if you have questions the dealer couldnt answer or if you for got to ask something.
P.S. are you the one who bought a bagger for a 52 hp from me?