Originally Posted by rob7233
> Or you can do this Mike - I need to ask- Who's taking care of the new sod after it's down? Why did the HO lose the lawn in the first place.?
Give the HO the option for refund or cash towards annual maintenace service.
The HO might really appreciate not having to cut/care for the landscape in this heat and not have to pay for it for a while. If he accepts this deal, you can paid some more!
Not actually a bad idea Rob. The HO does currently have a service and appears to be happy with him. Property looks in good shape overall...nothing he should be concerned about. The lawn got nailed with cinch bugs...lost the entire back lawn and like I said 5 in the front and in all reality the guy was not doing anything either himself or with a service to prevent damage so it was likely to happen sometime. He is in a neighborhood that I would not mind being in but am not in yet.
10% of your customers are 90% of the problem.
You may think the grass is GREENER on the other side, but if you take the time to water your own grass it would be just as GREEN.