Originally Posted by greendoctor
You know a customer is a keeper if he does not get all bent out of shape over an overestimate. Things are not the same for an underestimate where you need to go back and ask for more money.
Yep, Ol boy was not upset at all that his total bill was less that the estimate and neither do I as long as he follows it up with that 14 pallets. It is a win win if you ask me.
10% of your customers are 90% of the problem.
You may think the grass is GREENER on the other side, but if you take the time to water your own grass would be just as GREEN[/COLOR].