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Old 08-09-2011, 12:23 PM
Mike Leary's Avatar
Mike Leary Mike Leary is offline
LawnSite Fanatic
Join Date: Mar 2007
Location: Cactus Hug, Arizona
Posts: 21,035
Originally Posted by txirrigation View Post
Most of the time it is programming issues,they tried to adjust heads, or "added a garden" and blocked a turf head; but it still translates into referrals when you show up promptly and they get to talk to the owner.
Yup, that's how to keep the "1 percenters" happy. Many, many times I'd get a call around dinner time, drop my fork and go look at the "problem". Most of the time it was a matter of adjustment, but even if I had to schedule the crew the next day, the clients were pleased that I showed-up, which is 90% of the gig.
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