Ric your comfort zone is more important than anything else. Once one steps outside of this zone things happen, mistakes can occure and problems are not to far behind.
The enviromental wacos and the like will to one degree or another be present most of the time, what is really a challenge is ones ability to retain customers with common sence and a degree of independence. These types of customers weather residential or commercial should be provide the best service possible. Any other customers present or future that may be sipping Kool Aid on the side should be written off since in my opinion they are well on their way to no where land.