[CLS LLC]

I have sent the following years service agreements out with the final years invoice without offering any incentive and I did receive most of them back, but one piece of advice I have for you is to still send them a letter in the spring reminding them that they are on your schedule. I just say this because quite a few customers had forgotten that they signed the service agreement and called in the spring asking if we would be servicing their property again. As a result of this confusion I don't send service agreements in the fall anymore.