we need follow up with every customer, right after the job was hung, and probably a check in phone call once every 10 days through out the "lit" season from Thanksgiving to Newyears day. I continue to see the need for a full time secretary type person, even though I don't see an extra bucket of cash laying around to pay that person.[/QUOTE]
Thats a good idea for a quick customer service call every 2 weeks or so while the lights are hanging. I always give a call on landscape lighting 1 week after install just to check how they are liking everything and if they noticed anythng that they think whould be different. I then send an email another 2 weeks later to touch base again. I think I will take your idea and check in every 2 weeks on the holiday lights.
Why do people not respect us as they do other tradesmen? Because every Tom, Dick, and Harry doesn't think he can be a plumber or electrician!