Thread: new sales 2011
View Single Post
  #64  
Old 11-28-2011, 09:41 PM
GreenI.A.'s Avatar
GreenI.A. GreenI.A. is online now
LawnSite Silver Member
 
Join Date: Jul 2010
Location: North East
Posts: 2,098
[QUOTE=David Gretzmier;4228591
we need follow up with every customer, right after the job was hung, and probably a check in phone call once every 10 days through out the "lit" season from Thanksgiving to Newyears day. I continue to see the need for a full time secretary type person, even though I don't see an extra bucket of cash laying around to pay that person.[/QUOTE]

Thats a good idea for a quick customer service call every 2 weeks or so while the lights are hanging. I always give a call on landscape lighting 1 week after install just to check how they are liking everything and if they noticed anythng that they think whould be different. I then send an email another 2 weeks later to touch base again. I think I will take your idea and check in every 2 weeks on the holiday lights.
__________________
Why do people not respect us as they do other tradesmen? Because every Tom, Dick, and Harry doesn't think he can be a plumber or electrician!
Reply With Quote
 
Page generated in 0.03786 seconds with 7 queries