we dig it / non payment
a personal visit may be worth the effort, be professional do not show you are upset be kind. do not talk about legal action or late fees, ask how we can work this out -- maybe suggest a payment plan before the new season starts up (even thou you may not want to retain them as a customer) kindness goes along way. do not talk about there personal situation as they may have lost hours at work or a family difficulty, and don't talk about politics, just be short and sweet and to the point, sometimes eating a little crow and being paid is worth it. go luck. DIG.