Originally Posted by Valk
You seemingly want control so badly - that you're continually forcing your customers (& friends?) to wait..........................on you??? (yawn)
Catering to your clients (to a degree) allows
them to feel special...and is an excellent foundation for customer service
BTW, I'm having a lot of fun with this 'exchange' of ideas(??)!!
Keep on keeping on!! Best to you in '12!!
where's the waiting?
if you call me and want a mowing estimate and leave a message and you can't wait for me to call you back by all means call someone else. i've had plenty of calls where when i call back there response is "you didn't call back sooner so i found someone else". my response is always well "i'm sorry but i am out working during the day".
i've never missed business through not replying to an email soon enough. generally i find if someone wants something right away they call. if they can wait they send an email or text message.
i don't expect anyone to wait on me. you don't get the answer you want from me when you want it, find it somewhere else.
no control is desired. it's not a control issue. if you want to attach an issue attach an independent issue to it. i prefer to do what i want, when i want.
heres another exchange of ideas for ya......
most in this business are looking to make as much money as they possibly can in the least amount of time, building up there business to the point where they don't have to physically do the work and some day retire.
with that idea of course your gonna want to jump on as many calls and emails as possible to get as much business as possible.
i'm in this business so i can offer and only actually do the services i enjoy doing. for me it's more about having a career i enjoy. if i don't like to do something or don't want to do it, i don't. every service i offer in my business is one i am willing to do and enjoy doing. nothing is offered to stay competitive or make me more money. i hate doing landscaping. so i don't offer it. i don't like pulling weeds, again i don't offer it. my goal is to have a happy career that covers the expenses in life until the day i die.
so i'm fine slowly growing my business. i'm fine missing out on business just because i didn't call someone back soon enough. to me this isn't an emergency industry. if you can't wait a couple hours to a day for a phone call back or email back, forget you.
i see both sides of it. i've experienced both sides of it. i have a friend in the business who drops whatever he is doing to take a business phone call. he can be at dinner with his family, he could be in church on sunday. it doesn't matter. he wants to grow and make money so bad he will answer his phone at any our of any day of the week. but i'm not that hard up for money. my number one goal in my business is that i'm happy after that comes making money.
i'm a solo business so i actually have to do the work myself. it's not like i drive around all day giving estimates and taking phone calls and emails. i'm not gonna stop a mower to answer a call. i'm not gonna put down a trimmer to reply to an email. and rarely am i gonna sit in the truck after a finished job or before a job to be started and return phone calls and emails. all those things extend the time i'm actually out in the field. i personally prefer to make and return all phone calls and emails once all physical work is completed and i can actually sit down at a table or desk with a pen and paper.