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Old 06-30-2000, 03:48 PM
The Mowman The Mowman is offline
LawnSite Member
 
Join Date: Jun 2000
Location: Harford County, Md
Posts: 37
It seems a few of our mowing jobs, customers like to come out and stop the head man on the crew and chat about their lawn and other things that are not important. Here is my question. You do not want to be rude, yet when the customer is talking to you about unimportant things you are losing time, which equals losing money. Do you somehow keep the customer from bothering you every week or do you bill for the extra chat time. Now before everyone starts saying chatting leads to more work, we have a few customers who just like to talk and they waste alot of time.<p>----------<br>Stephen<br>
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