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Old 07-01-2000, 03:11 AM
yardsmith yardsmith is offline
LawnSite Senior Member
Join Date: Jan 2000
Location: Ohio
Posts: 627
I remember the last time this topic was brought up. <br>If I have time I will chat for a minute to answer their question, & then walk towards the truck, or start to fire up the blower again. Customer service sometimes means you have to break down & humor a customer occaisionally. If I had someone who mowed my grass & I wasn't important enuf to have a question answered, I'd be giving them the boot. Alot of my referrals come from people aho know I'll take a sec. to treat them like a person & know that I value their business.<br>And Bryan, just remember it's those annoying customers who keep your bills paid & support you.<p>----------<br>Smitty ô¿ô<br>
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