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I allow some time each time I drop off my bills for "chatting". I max this out at 5min and then look down at my phone at the time and say "sorry to cut this short but I have another appointment in 5min. Have a nice day." <br> On another note generally you now which customers are a problem (how much would it cost to do this-YOu know they are never going to actually commit to any more work)so over time I have learned to either go early (09:00 am) or at a time when they are generally out.<br> Lance<br>
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