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Old 07-01-2000, 11:17 PM
The Mowman The Mowman is offline
LawnSite Member
 
Join Date: Jun 2000
Location: Harford County, Md
Posts: 37
By starting this post, I was not trying to mean that you should not talk with customers. I love to talk with customers, but if every single time you go to mow their yard, they want to talk with you for 1/2 an hour, it is costing you money and time. I agree that talking with customers will bring loyalty and the customers who stop you just to say hello or talk about other work or just wanted to quickly point something out is fine with me. My favorite customers though are the ones that come out the door, see you mowing, wave at you while you wave back and then they go back inside. I had one gentlemen come out the door, I stopped to see if he needed anything and he told me he just was admiring us work. I don't mind talking and being friendly but just as long as it is kept to about 5 minutes or less.<p>----------<br>Stephen<br>
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