I've always been happy with their service, but then again when ever I have had a problem they have been able to remotely access my computer and fix it themselves. With my computer not able to get online they had to walk me through everything this time. My hardware was still under warranty but my software warranty had expired. After going up the line of 4 supervisors I did get dell to give me $250 software warranty for free.
Why do people not respect us as they do other tradesmen? Because every Tom, Dick, and Harry doesn't think he can be a plumber or electrician!