[THIESSENS TLC]

Originally Posted by Triplex

Not all business is good business. If you call RedMax and try to buy a string trimmer, they'll refer you to a dealer unless you want to buy them in bulk. Providing service and support to people buying one trimmer would cost them money; their focus is on keeping distributors happy. That small lawn that was profitable when you started out with a push mower and a pickup truck is now tying up equipment and crewmen who could be spending their time on a large commercial account, and you may be losing money by continuing to service this customer.

Well said!
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