If that homeowner is that scared of the his lawn guy, I would get a new one. Your lawn professional should be someone you can partner with and talk with not hide from.
That said, I know the LCO's point of view as well. They get tired of the type of customers that bellyache them and nit pick them, not letting them do their job. So they assume all customers will be this way, when in fact 1 out of 20 are like that. Then they treat them all the same way too, but the other 19 should be treated much better.
7x14 Stealth SE Enclosed with 48" side ramp
2013 Gravely Pro Turn 260 with Kohler 26.5 EFI
08 Toro Z400 48" deck, 21HP Kaw with EZ Vac twin bag
09 Exmark Turf Tracer HP 36"
21" Toro SR4 Super Recycler
Stihl KM90 Kombi w/ straight shaft trimmer & tiller heads
2 Husqvarna 125B Blowers
Turfco XT5 Aerator
Turfco LS-22 Overseeder
EcoLawn 200 Applicator
I can do all things through Him who gives me strength.